At SurferSEO, I resolve 100+ customer conversations weekly while optimizing FIN workflows that handle 54% of chats and maintain an 85% AI CX score. I’ve improved chatbot performance to autonomously resolve 70%+ of incoming support requests and designed automated workflows for refunds, cancellations, and Surfer-WordPress configuration issues.
I troubleshoot API, workflow, WordPress, DNS, payment, and subscription issues; audit Stripe accounts; and document technical processes for customers and support teams. Previously at Influx, I diagnosed up to 400 tickets weekly, processed 200+ orders, and trained new support employees.
