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milkah shabanji

@milkahshabanji

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Strategic communications leader driving impactful narrative, community and digital engagement.

Kenya

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What I'm looking for

I seek a senior communications and marketing role where I can lead narrative strategy, build engaged digital communities, align comms with product teams, and use data to drive learning, uptake, and measurable impact in mission-driven organisations.

I am a strategic communications leader with over 10 years' experience shaping organisational narratives, building communities, and translating complex technical work into accessible storytelling that drives adoption and stakeholder confidence.

I have delivered multi-channel campaigns, managed crisis-sensitive community moderation, and produced high-quality content for global and local audiences.

I specialise in data-informed communications, community building, content strategy, and stakeholder engagement across digital and impact-driven organisations, and I seek roles where I can align communications with product and organisational strategy to amplify learning, uptake, and impact.

Experience

Work history, roles, and key accomplishments

Community Lead (Consultant)

Zuri Health

Apr 2025 - Jan 2026 (9 months)

Built and managed women-focused digital health communities, launching the Petals community and delivering content frameworks, moderation guidelines, and insight reports to inform product and communications strategy.

Community Building Moderation Reporting

Knowledge & Community Manager

Athena

Dec 2024 - Jan 2026 (1 year 1 month)

Led strategic communications, knowledge systems, and community engagement for a global digital platform serving 2,000+ professionals, increasing weekly active usage from 28% to 63% in two quarters and managing a global team of 17.

Community Management Knowledge Management Data Analysis Stakeholder Management Content Strategy Team Leadership

Communications & Marketing Manager

Malaica Healthcare

Oct 2022 - Dec 2024 (2 years 2 months)

Led communications and marketing for a maternal health organisation, redesigning and launching the website, producing impact narratives, and running campaigns that drove service uptake and revenue.

Communications Strategy Digital Marketing Content Creation PR Crisis Communications Analytics

Communications & Digital Marketing Associate

Mums Village

Jun 2021 - Sep 2022 (1 year 3 months)

Managed digital content and community campaigns for parenting communities, producing PR materials, monitoring engagement analytics, and executing marketing initiatives to improve acquisition and visibility.

Content Management Social Media Campaign Planning Analytics PR Community Engagement Lead Generation

Marketing & Communications Associate

Simulia Communications Ltd

Jul 2018 - Jan 2021 (2 years 6 months)

Developed and executed integrated communications and marketing campaigns, producing reports, case studies, press releases, and visual content while managing digital channels to optimise engagement.

Integrated Campaigns Copywriting Content Production Social Media Management Web Management Analytics visual communication

Project Assistant (Communications)

Tropical Biology Association

Oct 2015 - Sep 2017 (1 year 11 months)

Produced advocacy content and managed alumni communities and regional events, translating scientific information into accessible materials for policy and non-technical audiences across Africa.

Advocacy event support Science Communication Newsletter Production Stakeholder Engagement Capacity Building

Communications Specialist

Various Early Career Roles

Apr 2013 - Aug 2015 (2 years 4 months)

Supported content creation and community engagement across conservation, tourism, and development organisations, simplifying technical information and co-authoring a UNWTO-published case study.

Storytelling Content Creation Community Engagement Outreach

Education

Degrees, certifications, and relevant coursework

Egerton University

Bachelor of Science, Ecotourism and Hospitality Management

2011 - 2015

Grade: Second Class Upper Honours

Completed a Bachelor of Science in Ecotourism and Hospitality Management with Second Class Upper Honours, focusing on sustainable tourism, hospitality operations, and community-based conservation.