Milica Rebovic
@milicarebovic
Operations & Customer Experience professional driving logistics efficiency and customer-first service.
SerbiaWhat I'm looking for
I’m an Operations & Customer Experience professional with 5+ years of experience in logistics coordination, customer service leadership, and digital content management. I’ve managed high-volume shipment operations across UK, EU, and US markets while keeping dispatch and delivery on time.
In my current role as an Operations & Customer Experience Specialist, I coordinate 100–150+ daily shipment operations, manage stock levels and inventory accuracy across systems and physical warehouses, and resolve real-time operational issues such as rerouting and logistics disruptions. I also conduct logistics coordination audits and on-site warehouse visits to improve warehouse organisation and daily readiness.
Previously, I strengthened my end-to-end customer experience and operational consistency through roles in customer support, escalation management, and content administration. I progressed into Customer Service Team Lead positions—leading teams up to 20 agents and delivering coaching and training—while also managing multi-market WordPress content using systems like Zendesk and CRM for accurate, high-quality customer-facing experiences.
Experience
Work history, roles, and key accomplishments
Operations & Customer Experience Specialist
EnnovationHub d.o.o.
Nov 2024 - Present (1 year 7 months)
Coordinated 100–150+ daily shipment operations across UK, EU, and US markets, ensuring on-time dispatch and delivery. Managed stock levels and resolved real-time logistics disruptions through shipment rerouting and warehouse visits in Dublin and Ipswich.
Web & Content Manager (WordPress)
EnnovationHub d.o.o.
Jan 2024 - Nov 2024 (10 months)
Managed product listings, pricing, and descriptions across multiple regional multi-language WordPress sites, ensuring content accuracy and consistency. Reduced content errors and improved UX by coordinating with procurement and 3D design teams on product launches and image optimization.
Customer Service Team Lead
EnnovationHub d.o.o.
Dec 2022 - Jan 2024 (1 year 1 month)
Led a customer service team (up to 20 agents), progressing from Specialist to Team Lead and improving performance through coaching and daily support. Handled complex escalations and post-purchase issues with a customer-first approach while coordinating cross-departmental communication to streamline resolution.
Customer Service Specialist
Sitel SBA d.o.o.
Jan 2018 - Jan 2020 (2 years)
Managed 50+ daily customer contacts via phone, email, and live chat in a fast-paced environment. Resolved product, order, and account issues efficiently with strong problem-solving and communication.
Customer Service Team Lead
Sitel SBA d.o.o.
Jan 2013 - Jan 2017 (4 years)
Supervised 15 customer service representatives for an international retail brand, overseeing escalated cases across phone, email, and other communication channels. Selected to represent the team at a company conference in Edinburgh.
Education
Degrees, certifications, and relevant coursework
Philological High School of Belgrade
English Language
2013 - 2017
Studied in the English Language department at Philological High School of Belgrade from 2013 to 2017.
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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