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Goran Marković

@goranmarkovic

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Experienced supply chain officer with expertise in logistics management.

Serbia

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What I'm looking for

I seek a dynamic role in supply chain management that fosters growth and innovation.

I am a dedicated Supply Chain Officer with extensive experience in logistics and inventory management, currently working with the International Committee of the Red Cross. My role involves ensuring efficient order fulfillment and maintaining high standards of communication with customers. I am proficient in ERP systems like SAP and JDE, and I leverage data analytics tools such as Tableau to enhance business processes.

Throughout my career, I have held various positions in logistics, including roles at Vip mobile doo, where I managed SAP-dependent projects and provided support for after-sales procedures. My analytical skills and attention to detail have enabled me to contribute significantly to supply chain operations, ensuring compliance and optimizing inventory management.

I am passionate about fostering a collaborative work environment and motivating my colleagues to achieve their best. With a strong background in logistics and a commitment to continuous improvement, I am eager to bring my expertise to new challenges in the supply chain sector.

Experience

Work history, roles, and key accomplishments

Current

Supply Chain Officer

Current

International Committee of Red Cross

Feb 2021 - Present (4 years 3 months)

Responsible for order fulfillment activities, ensuring customer needs are met and communicated according to ICRC guidelines. Involved in MRP support, document management, and supply chain planning for medical products. Utilized ERP systems and data analysis tools to improve business processes.

ERP MRP Tableau Excel Inventory Management Client Management order fulfillment Data Analysis

Logistics Expert

Vip mobile doo (A1 Group)

May 2019 - Feb 2021 (1 year 9 months)

Managed logistics operations including creating orders in SAP, customs clearance documentation, and inventory management. Acted as a key user for SAP logistics and supported after-sales procedures.

SAP Customs Clearance Inventory Management Logistics Coordination Documentation Management SOX Compliance Vendor Management 3PL Management

Senior Operational Expert

Vip mobile doo

Jan 2016 - May 2019 (3 years 4 months)

Led international SAP-dependent projects, managed SAP roles, and resolved operational issues. Ensured compliance with SOX regulations and reported to department management.

SAP Project Management SOX Compliance Reporting Team Leadership Process Improvement

Business Sales Support Administration Expert

Vip mobile doo

Jul 2012 - Jan 2016 (3 years 6 months)

Provided administrative support for business sales, managing customer data and documentation in SAP. Assisted various departments with customer account lifecycle activities.

SAP Invoicing Budget Management Documentation Sales Administration Data Entry

Technical Support Expert

Vip mobile doo

Feb 2009 - Jul 2012 (3 years 5 months)

Handled customer inquiries and technical disputes, providing effective solutions and information about mobile services. Managed customer interactions and resolved issues through a ticketing system.

Customer Service Technical Support Problem Solving Communication Skills Ticketing Systems Conflict Resolution Mobile Service Explanation

Logistics Expert

Hyundai Auto Belgrade

Jun 2006 - Feb 2009 (2 years 8 months)

Managed supply and logistics operations, including contract negotiations, payment plans, and customs clearance for vehicles. Coordinated shipments and created vehicle specifications.

Logistics Customs Clearance Contract Negotiation Fleet Management

Education

Degrees, certifications, and relevant coursework

S“

Secondary Electrotechnical School “Zemun”

Diploma, Automatic Control

Studied the principles of automatic control and electrical systems, focusing on practical applications in the field of electronics and automation.

Belgrade Business School, Belgrade University

Bachelor's degree, Engineering Informatics

Pursued a Bachelor's degree in Engineering Informatics with a focus on e-business, covering topics such as software development, information systems, and digital business strategies.