Nevena UserNU
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Nevena User

@nevenauser

Experienced logistics and customer service specialist with strong problem-solving skills.

Serbia

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth in logistics and customer service.

With over four years of experience in customer service and three years in logistics, I have honed my ability to provide exceptional support across various channels. My role as a Senior Specialist in International Transport has allowed me to develop expertise in coordinating logistics services for multiple countries, including Slovenia, Croatia, and Turkey. I thrive under pressure and am adept at resolving unscheduled situations efficiently.

My strong communication skills, both verbal and written, enable me to connect with customers effectively, ensuring their issues are addressed promptly. I pride myself on being detail-oriented, which aids in organizing digital information, managing documentation, and maintaining accurate customer data. My experience in freight transportation and logistics coordination has equipped me with the necessary skills to manage complex operations and foster strong client relationships.

Experience

Work history, roles, and key accomplishments

Delta Holding logoDH

Senior Specialist In International Transport

Delta Holding

Jan 2024 - Feb 2024 (1 month)

Specialized in logistics services for Slovenia, Croatia, Bosnia & Herzegovina, Bulgaria, and Turkey. Responsible for the collection of documentation accompanying goods, providing support in coordinating work services, and ensuring quality. Involved in the preparation of tenders and reporting on daily and weekly activities.

Education

Degrees, certifications, and relevant coursework

SS

Secondary Economical School

Agent in International Transport, Business Administration

2010 - 2014

Completed education focusing on business administration and economics, providing a foundation for a career in logistics and customer service.

Tech stack

Software and tools used professionally

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