NUNevena User
@nevenauser
Experienced logistics and customer service specialist with strong problem-solving skills.
SerbiaWhat I'm looking for
With over four years of experience in customer service and three years in logistics, I have honed my ability to provide exceptional support across various channels. My role as a Senior Specialist in International Transport has allowed me to develop expertise in coordinating logistics services for multiple countries, including Slovenia, Croatia, and Turkey. I thrive under pressure and am adept at resolving unscheduled situations efficiently.
My strong communication skills, both verbal and written, enable me to connect with customers effectively, ensuring their issues are addressed promptly. I pride myself on being detail-oriented, which aids in organizing digital information, managing documentation, and maintaining accurate customer data. My experience in freight transportation and logistics coordination has equipped me with the necessary skills to manage complex operations and foster strong client relationships.
Experience
Work history, roles, and key accomplishments
DHSenior Specialist In International Transport
Delta Holding
Jan 2024 - Feb 2024 (1 month)
Specialized in logistics services for Slovenia, Croatia, Bosnia & Herzegovina, Bulgaria, and Turkey. Responsible for the collection of documentation accompanying goods, providing support in coordinating work services, and ensuring quality. Involved in the preparation of tenders and reporting on daily and weekly activities.
Logistics Coordinator
Kappa Star Group
May 2022 - Nov 2022 (6 months)
Organized and contracted transport services to meet client needs, focusing on the Croatia, Bulgaria, Greece, and Turkey markets. Provided technical and operational support for freight forwarding and coordinated with external partners for bookkeeping and payroll.
Operations & Customer Relations Specialist
Yakono Trade & Consulting
Jan 2021 - May 2022 (1 year 4 months)
Managed booking systems to ensure smooth customer reservations and handled sales management and negotiation. Responsible for customer service, ensuring timely responses to inquiries and managing lease agreements in accordance with company policies.
Education
Degrees, certifications, and relevant coursework
Secondary Economical School
Agent in International Transport, Business Administration
2010 - 2014
Completed education focusing on business administration and economics, providing a foundation for a career in logistics and customer service.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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