Mikeala Kinchen

Spearheaded cross-departmental collaboration to enhance continuity of care for military families, engaging 520+ active-duty members and senior leadership, and optimized FMTS tracking to increase operational efficiency by 35%. Oversaw identification and enrollment of 3,000+ individuals with special needs to ensure equitable access to services.

Championed patient education and program development to promote transplant awareness and alternative treatments, providing chairside therapy to 100+ patients and recommending system-level improvements to enhance patient experience and retention.

Managed complex discharges and coordinated multi-agency care planning, leveraging community resources to reduce hospital readmission by 25% and implemented crisis response protocols to improve care transitions.

Directed discharge planning and advocacy for 100+ long-term care residents, strengthening outpatient partnerships to reduce readmissions and conducting needs assessments to close system gaps.

Delivered evidence-based substance use education and coordinated community reintegration services, streamlining referral pipelines to AA/NA, housing, and employment supports to improve client outcomes.

Facilitated treatment planning and addiction/HIV education for a caseload of 20+ clients, coordinating interdisciplinary services and linking clients to community supports for successful transitions.

Maintained a caseload of 50+ clients with chronic mental health diagnoses across clinic and mobile settings, using SMART goals in treatment planning and contributing to program quality improvement efforts.

Completed a Master of Social Work with focus on clinical and systems-level practice, preparing for licensure and advanced social work roles.

Earned a Bachelor of Arts in Liberal Arts with a major in Psychology, providing foundational knowledge in human behavior and counseling.