Mikaela Drago

Worked closely with management to ensure smooth communication between front-of-house and back-of-house. Ensured staff followed proper allergen and safety protocols.

Recorded and managed customer relations, product inventory, and sales. Guided clients through styling, fittings, and garment selections, and performed measurements and alterations with attention to detail.

Managed and organized timelines, appointments, and invoices. Performed routine vehicle maintenance including oil changes, tire rotations, fluid checks, and general inspections.

Prioritized supporting restaurant and team operations while maintaining professionalism and cleanliness. Collaborated with a team to cater events for businesses and individuals.

Ensured quality service in a high-volume restaurant with a 300+ item menu. Increased sales through strategic upselling of high-margin desserts and beverages, and was assigned shift leader for consistently positive customer feedback.

Managed guest experience from seating to payment, maintaining smooth front-of-house operations. Opened and closed the restaurant in compliance with sanitation and business standards.

Consulted with customers to design floral arrangements aligned with occasion, budget, and preferences. Coordinated orders through wire services, managed inventory and wholesale purchasing, and delivered arrangements timely.

Prepared beverages from a rotating menu while maintaining recipe accuracy and efficiency. Built strong customer relationships by fostering a welcoming environment encouraging repeat business.

Pursuing a degree at the University of Massachusetts Boston from 2024 to 2026.

Attended Framingham State University from 2023 to 2024.

Completed high school education at Grafton High School from 2018 to 2022.