Open to opportunities

Mika Arceta

@mikaarceta

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Industrial Engineer with expertise in Quality Assurance and Customer Support.

Philippines

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What I'm looking for

I seek a role in a progressive organization that fosters skill enhancement and career growth.

I am an Industrial Engineer with a solid background in Quality Assurance and Customer Support. My experience includes developing and implementing quality standards, monitoring performance, and collaborating with teams to enhance processes. I pride myself on my strong work ethic and effective communication skills, which have been essential in my roles.

Currently, I work as a Quality Engineer at UTAC Dongguan, where I oversee quality control systems and ensure compliance with safety regulations. My previous role as a Quality Assurance Specialist at Arcadian Consulting Inc. honed my skills in content testing and customer service, allowing me to manage consumer transactions effectively while maintaining high standards.

With a Bachelor of Science in Industrial Engineering, I am committed to continuous improvement and innovation in my field. I am eager to contribute my skills to a progressive organization that values growth and development.

Experience

Work history, roles, and key accomplishments

Current

Quality Engineer

Current

UTAC Dongguan

Dec 2022 - Present (2 years 6 months)

As a Quality Engineer, I develop and implement quality standards and control systems, monitor quality performance, and ensure compliance with safety regulations. I also provide training and support to the quality assurance team, focusing on processes and procedures.

Quality Assurance Microsoft Office Customer Support Time Management Communication Skills Detail Oriented

Quality Assurance Specialist

Arcadian Consulting Inc.

Sep 2021 - Sep 2022 (1 year)

In my role as a Quality Assurance Specialist, I performed content testing on audio/visual materials, validated translations, and managed consumer transactions. I also created customer service reports and communicated issues to the development team.

Quality Assurance Communication Skills Detail Oriented Time Management Customer Support

Process Engineer

Ionics EMS Inc.

Nov 2020 - Oct 2021 (11 months)

As a Process Engineer, I corresponded with customers regarding technical issues, performed continuous process improvements, and introduced new materials and tools to enhance yield and reduce labor. I also trained operators on assigned processes.