Mihaita Zbirnea
@mihaitazbirnea
Product manager and operations leader bridging trading risk logic with front-end product delivery for iGaming clients.
RomaniaWhat I'm looking for
I’m a growth-driven Product & Operations Manager with over 11 years of deep-domain expertise in the iGaming (Sportsbook & Casino) industry, supported by a strong academic foundation in Marketing & PR from ASE.
I bridge the gap between complex software engineering, trading risk logic, and commercial performance—driving the end-to-end product lifecycle for front-end environments. I optimize B2B client solutions by translating sportsbook risk/trading edge cases into clear technical requirements (Epics/User Stories) in Jira & Confluence.
In my recent role, I owned the Sportsbook Front-End Banner product lifecycle, managing configuration rules and seamless API integrations across backoffice and CMS systems. I groomed and prioritized backlogs to align client requests with business goals, ran sprint-by-sprint UAT to enable zero-defect deployments, and delivered operator-facing demos and consultations to align timelines and blockers.
Before that, I scaled operational efficiency through structured SOPs, cross-functional training, and real-time risk mitigation workflows, while reporting KPI performance directly to senior leadership. I also served as a Specialist Trader and Trading Assistant, where I engineered performance reporting, executed high-stakes manual bet approvals, and led fraud and integrity investigations—ensuring stable pricing, promotional integrity, and reliable market operations.
Experience
Work history, roles, and key accomplishments
Owned the end-to-end Sportsbook front-end banner product lifecycle, including configuration rules and API integrations with backoffice and CMS systems. Bridged Trading, Development, and UX teams, managed Jira/Confluence epics and user stories, and led sprint UAT and client consultations.
Created, optimized, and scaled SOPs and operational documentation, improving onboarding efficiency. Served as an escalation point for high-tier client queries and complex risk cases, and delivered KPI reporting to senior and C-level stakeholders.
Engineered and delivered business-critical performance reports and KPI reporting for senior leadership. Managed live/pre-live market dynamics, executed manual bet approvals above risk thresholds, supported B2B client consultations, and led fraud and integrity investigations.
Monitored live and pre-live betting dynamics to detect and mitigate fraud, suspicious patterns, and high-risk user behavior. Executed risk-containment protocols, managed user profiling and permissions, and provided real-time B2B technical and operational support while maintaining data integrity and compliance.
Quality Assurance Analyst
Valoris Center
May 2014 - Oct 2014 (5 months)
Evaluated communication quality and process compliance, participating in calibration meetings with B2B clients to align performance standards and optimize operational KPIs. Developed and maintained operational flowcharts and ticketing tools, onboarded new hires, and acted as interim team lead during peak traffic to ensure SLA adherence.
Back-up Team Leader
Valoris Center
May 2013 - May 2014 (1 year)
Supervised shift operations and managed workload distribution to maintain quality and service-level agreement adherence. Handled high-priority incidents and escalations, coached agents based on quality benchmarks, and contributed to management meetings with process-improvement proposals.
Education
Degrees, certifications, and relevant coursework
Academy of Economic Studies, Bucharest
Master’s Degree, Marketing & Public Relations (PR)
2016 - 2018
Completed a Master’s degree in Marketing (PR) at the Academy of Economic Studies, Bucharest, from 2016 to 2018.
Academy of Economic Studies, Bucharest
Bachelor’s Degree, Marketing
2012 - 2016
Completed a Bachelor’s degree in Marketing at the Academy of Economic Studies, Bucharest, from 2012 to 2016.
Availability
Location
RomaniaAuthorized to work in
Job categories
Skills
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