Miguel Jaime Paningasan

I’m a Customer Success and Technical Support professional with 7+ years of experience supporting SaaS platforms and high-volume customer environments. I’m known for resolving complex issues, conducting client onboarding, and improving customer workflows while keeping communication clear and client-focused.

In my current role as a Customer Success Assistant at BrokerEngine, I handle 40+ Zendesk tickets daily and support customer success processes and workflows. I also support cross-team tasks to improve the broker experience.

Previously, I provided technical and product-based support at FileInvite, assisting clients through Zoom calls and managing multi-channel support across phone, email, and chat. I’ve handled an estimated 60–80 tickets daily, including concerns tied to account setup and overall customer needs.

Earlier, I worked at Conduent Inc as a Technical Customer Support Expert, where I managed 40+ daily chats, troubleshot device issues, and addressed billing and account concerns as part of a Level 2 Tier team. Before that, as a Customer Support Representative at TaskUs, I resolved 300+ customer tickets and emails daily in a fast-paced eCommerce environment and supported Quality Assurance through agent email evaluations.