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Miguel Duran

@miguelduran

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Seasoned Community Manager and Customer Support agent. Additional experience as an AI generalist.

Ireland

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What I'm looking for

I’m looking for a role where I can improve AI-generated content through prompt QA and factual checking, support thriving online communities, and apply AI responsibly—while partnering with teams to measure quality and increase engagement.

I’ve recently worked as an AI Generalist at OUTLIER AI, where I QA generating prompts and responses according to the IA model topic focuses. I focus on factual checking and overall quality reviewing, tailoring outputs to ensure model efficiency, and I also provide voice-over/acting and voice training for language LLM and LGM.

Previously, I drove community outcomes at Keywords Studios as a Community Manager, monitoring user interactions to ensure adherence to community guidelines and developing community engagement strategies that increased participation rates by 20%.

I also bring player support and leadership experience from Keywords Studios, handling PS work across multiple projects and leading performance meetings, performance reports, training, and mentoring for new recruits using tools like Helpshift and Zendesk; earlier, I led a team of ten as a Thematic Producer/Broadcaster, scripting and editing weekly programs and designing content for international audiences.

Experience

Work history, roles, and key accomplishments

AI Generalist

Outlier AI

Dec 2024 - May 2025 (5 months)

QA’d generated prompts and responses to align with the AI model’s topic focus, improving factual accuracy and overall response quality. Provided voice over/acting and voice training for language LLM/LGM workflows.

Quality Voice Acting Voice Training

Community Manager

Keywords Studios

Apr 2021 - Apr 2024 (3 years)

Monitored user interactions to enforce community guidelines and foster positive engagement. Built and executed community engagement strategies that increased participation by 20%, managing Discord, Reddit, Twitch, YouTube Live, and X for major gaming clients.

Discord Moderation Reddit Moderation YouTube Live Support Social Media Management Engagement Strategy

Player Support Lead

Keywords Studios

May 2019 - Apr 2021 (1 year 11 months)

Served as PlayStation support across multiple projects and genres, including Halo Experience, Crowdstar, Garena, and Hi-Rez. Led performance and team operations by organizing meetings, producing performance reports, and training/mentoring new recruits.

Player Support Customer Support Leadership performance reporting Helpshift Zendesk Google Sheets MS Teams Shift Scheduling

Thematic Producer

La Pirinola AC/IMER

Oct 2014 - Dec 2018 (4 years 2 months)

Produced and broadcasted radio programming, starting as a guest host and later creating a recurring segment on history and disability-related topics. Led a team of ten to design weekly content for international audiences, handling scripting, editing, and broadcast standards compliance.

Broadcasting Audio Editing Content Production Team Leadership Historical Programming Live Show Preparation