Michelle William-Addo

Coordinate clients, subcontractors and suppliers across a 17-unit townhouse development to keep project activities aligned. Track deliverables, communicate progress to stakeholders and address operational issues affecting schedules and service.

Delivered English lessons online, adapting explanations and feedback to learners’ needs in a remote teaching environment.

Coordinated seven cross-functional projects, tracking risks, actions and progress while keeping local and central teams aligned. Led a 17-person automation team that automated 80% of key manual processes; supported training and stakeholder demonstrations. Supported the AkyedePa Rewards Platform, a customer rewards initiative focused on engagement and experience.

Coordinated international project teams remotely using Asana and Google Workspace; tracked tasks, risks and deliverables. Prepared client reports, research and work plans for healthcare, clean energy and development projects.

Responded to client enquiries, explained investment opportunities and prepared proposals and contracts. Contributed to marketing initiatives that grew the customer base by 10% in three months.

Answered prospective-student enquiries and maintained accurate customer records.

Assisted passengers and staff, addressed concerns and supported timely issue resolution.

Completed an MSc in International Business and Management at De Montfort University in 2019.

Completed a BA in Sociology and Information Studies at the University of Ghana in 2016.