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Michelle User

@michelleuser20

Executive Personal Assistant at Isilumko Staffing, managing executive operations, supplier networks, and property portfolio administration.

South Africa

Message

At Isilumko Staffing, I support the Managing Director with diary coordination, communication flow, supplier networks, and procurement. I also manage property portfolio administration, tenant invoicing, and expense tracking.

At RUNA, I managed complex executive calendars across time zones for US-based leadership and coordinated international travel and expense reconciliation using Expensify. I also served as a liaison between executives, clients, and stakeholders.

At Tidy Files SA (Pty) Ltd, I managed a team of 9 call centre agents and prepared operational sales reports for Exco review. My work also included tender documentation, customer contracts, and staff onboarding.

Experience

Work history, roles, and key accomplishments

Current

Executive Personal Assistant

Current

Isilumko Staffing

Sep 2025 - Present (1 year 2 months)

Managed day-to-day administrative support for the Managing Director, including diary coordination, communication flow, and prioritisation of tasks. Oversaw end-to-end credit card reconciliations and expense tracking, ensuring 100% compliance and accurate financial documentation.

Diary Management Communication Skills Procurement Expense Tracking Financial Documentation Travel Coordination Onboarding Facilities Management Vendor Relations Team Supervision

Executive Assistant (Temp)

RUNA

Feb 2025 - Jul 2025 (5 months)

Managed complex, high-volume executive calendars across multiple time zones for US-based leadership, seamlessly coordinating stakeholder meetings. Streamlined international travel logistics and remote expense reconciliation utilizing Expensify to ensure seamless corporate cross-border operations.

Calendar Management Travel Coordination Expense Reconciliation Expensify Stakeholder Management Confidentiality

Personal Assistant to National Sales & Marketing Manager

Tidy Files SA (Pty) Ltd

Feb 2018 - Aug 2024 (6 years 6 months)

Managed a team of 9 call centre agents, utilizing daily performance tracking to ensure accountability and consistent target achievement. Collated daily, weekly, and monthly operational data into strategic sales performance reports for Exco review.

Team Management Performance Monitoring Sales Reporting Commission Verification Expense Reconciliation Contract Management Travel Coordination Compliance Webinar Management Recruitment Onboarding

Administration Manager

QTE Training

Jan 2016 - Jun 2017 (1 year 5 months)

Established and managed start-up administration systems, including branding and document formatting. Oversaw payroll, cashbook management, compliance, and IT setup.

Administration Branding Document Formatting Payroll Cashbook Management Compliance IT Setup Customer Relationship Management

Ombudsman Complaints Administrator

Old Mutual Insure

Jun 2013 - May 2015 (1 year 11 months)

Safeguarded corporate compliance by tracking, investigating, and resolving sensitive Ombudsman complaints within strict Service Level Agreements (SLAs). Analysed complaint data to deliver weekly and monthly performance insight reporting directly to the Exco team.

Complaint Management Compliance SLA Management Data Analysis Reporting Diary Management Meeting Coordination Travel Booking

Secretary / Administrator Specialist

Old Mutual Insure

Jan 2011 - Jun 2013 (2 years 5 months)

Managed department correspondence, reports, and complaint responses. Oversaw diary management, meeting arrangements, and document updates.

Correspondence Management Reporting Diary Management Meeting Coordination Document Management

Branch Secretary / PA

Old Mutual Insure

Mar 2008 - Dec 2010 (2 years 9 months)

Supported 5 cost centres with budgeting, forecasting, and financial reporting. Managed travel, events, procurement, and confidential personnel records.

Budgeting Forecasting Financial Reporting Travel Management Event Management Procurement Confidential Records