Looking for a job

Michelle Thompson

@michellethompson

Message

I build compliant Veeva Vault clinical systems and reliable support operations for global trial teams.

United States

Message

What I'm looking for

I'm looking to support regulated clinical technology teams through Veeva Vault administration, system optimization, compliant integrations, user adoption, and high-touch production support.

I've supported Gilead Sciences, Kite Pharma, and Syneos Health by configuring and administering Veeva Vault Clinical, eTMF, CTMS, RIM, eDMS/QMS, and Global Directory environments. I translate clinical, regulatory, and quality needs into practical system designs, integrations, documentation, and support workflows.

I've led Veeva platform updates, data migrations, EDC integrations, CSV deliverables, change controls, dashboards, and production support across regulated R&D portfolios. My work aligns with ICH-GxP, FDA 21 CFR Part 11, GDPR, HIPAA, ISO 27001, and audit-readiness requirements.

I also bring extensive client support, project management, and team leadership experience from ERT, IBM, Lenovo, Rural Health Group, and Dex Media. I enjoy helping users solve access and authentication issues while mentoring support teams and improving adoption, uptime, and service delivery.

Experience

Work history, roles, and key accomplishments

Clinical / IT Veeva Vault Business Systems Support Analyst III

Gilead Sciences

Sep 2025 - Jan 2026 (4 months)

Served as primary System Administrator for Veeva eDMS/QMS, managing user provisioning and advanced technical support. Directed configuration, data architecture, and platform updates, and executed complex data migrations and integrations with EDC platforms.