Michelle Richards
@michellerichards
Board-certified nurse case manager and ICU RN focused on seamless veteran and clinical transitions.
What I'm looking for
I’m a board-certified nurse case manager (CMGT-BC) and experienced RN with a strong track record supporting complex transitions—especially for active-duty service members preparing for VA disability claims. In my current role, I help ensure medical concerns are documented and addressed well ahead of separation so claims can be filed efficiently and accurately.
I begin the transition process at least 24 months prior to separation, prepare the required forms and medical addendums, and coordinate documentation with the CMO to close gaps and meet timelines. I connect service members with the appropriate Veterans Service Officer once medical needs are ready, then follow up every three months through one year post–active duty to support continuity of care through local VA services.
Before case management, I built deep clinical expertise across high-acuity settings. I’ve worked in ICU/SDU environments and specialized cardiac and advanced heart failure programs, with experience supporting therapies such as LVADs, total artificial heart care contexts, pulmonary hypertension titration, CRRT, inotropic/vasopressor support, and ventilator management.
I’ve also held leadership and cross-disciplinary care roles, including Clinical RN Manager for an Interdisciplinary Pain Medicine Clinic. There, I managed day-to-day clinic operations, optimized provider schedules, coordinated referrals for active-duty personnel on limited duty and pending medical boards, and participated in ECHO interdisciplinary meetings to support chronic pain weaning strategies.
Experience
Work history, roles, and key accomplishments
Transition Nurse Case Manager
Naval Special Warfare Development Group (R4ST)
Mar 2020 - Present (6 years 3 months)
Assisted active-duty service members with medical preparation and submission of VA disability claims prior to retirement or separation. Managed timelines, prepared medical forms/addendums for CMO review, coordinated with VSOs and transition advisors, and followed up for one year post–active duty to support continuity of care.
Registered Nurse (ICU PRN)
Chesapeake Regional Medical Center
Jun 2018 - Jun 2019 (1 year)
Provided PRN nursing care in ICUs for a broad mix of surgical, orthopedic, cardiac, neuro, and step-down patients. Collaborated with clinicians to support timely notification, emergency response, and compliance with ICU protocols, including blood and component administration.
Registered Nurse (ICU/SDU PRN)
Portsmouth Naval Medical Center
Oct 2017 - May 2019 (1 year 7 months)
Provided PRN ICU/step-down coverage for surgical, orthopedic, cardiac, neuro, and step-down patients. Supported emergency readiness, participated in codes/IRRT preparedness, and delivered ICU therapies including CRRT and blood/component administration.
Registered Nurse (TBI Services)
Portsmouth Naval Medical Center
May 2018 - Mar 2019 (10 months)
Served as Nurse Care Facilitator for Traumatic Brain Injury (TBI) services, coordinating seal active-duty service member care using an interdisciplinary approach. Managed patient schedules and follow-up appointments and collaborated with case managers during interdisciplinary meetings across multiple specialty assessments.
Clinical RN Manager (Pain Clinic)
Portsmouth Naval Medical Center
Oct 2017 - Feb 2018 (4 months)
Managed day-to-day operations and staffing for an Interdisciplinary Pain Medicine Clinic, including scheduling templates and appointment coordination based on acuity. Coordinated referrals for pain management for active-duty personnel with limited duty or pending medical board needs and supported interdisciplinary ECHO meetings to transition chronic pain regimens.
Registered Nurse (ICU/SDU)
Portsmouth Naval Medical Center
Jan 2015 - Oct 2017 (2 years 9 months)
Worked in an 18-bed ICU/step-down unit caring for surgical, orthopedic, cardiac, neuro, and step-down patients. Served as a mentor and role model for hospital corpsman and new incoming nurses while collaborating with physicians and providing ICU support including IV placement and moderate sedation.
Registered Nurse (Cardiac ICU)
Sentara Heart Hospital (Sentara Norfolk General Hospital)
Dec 2012 - Jan 2015 (2 years 1 month)
Provided cardiac ICU nursing for post-cath and pulmonary hypertension populations, including titration therapies and advanced mechanical circulatory support. Supported patients receiving IABP and LVAD/PVAD and other advanced therapies, with experience in inotropic/vasopressor support, ventilators, and CRRT.
Registered Nurse (Advanced Heart Failure Unit)
Sentara Heart Hospital (Sentara Norfolk General Hospital)
Jun 2012 - Dec 2012 (6 months)
Worked in an advanced heart failure unit caring for patients requiring advanced therapies, including total artificial hearts and LVADs. Supported bridge-to-transplant and destination-therapy populations, including management of pulmonary hypertension patients.
Registered Nurse (Burn/Trauma Step Down)
Sentara Norfolk General Hospital
Aug 2011 - Jun 2012 (10 months)
Provided step-down nursing care for burn, trauma, and general surgery patient populations. Delivered high-acuity nursing support and collaborated with the care team to support continuity of care.
Registered Nurse (Urgent Care)
Now Care Urgent Care
Oct 2009 - Jul 2011 (1 year 9 months)
Provided urgent care and family practice triage and initiated IV therapy and infusions as ordered. Performed EKGs, phlebotomy, and ordered X-rays in the RIS system to support timely diagnostic evaluation.
Education
Degrees, certifications, and relevant coursework
George Mason University
Master of Nursing, Nursing (Family Nurse Practitioner)
2024 -
Activities and societies: Member and participant in the Virginia Council of Nurse Practitioners Association; American Nursing Association conferences; Case Management Society of America (CMSA) Virginia Chapter conferences; continuing education for nursing licensure and case management certification.
Currently pursuing a master’s in nursing with a Family Nurse Practitioner focus.
Old Dominion University
Bachelor of Science in Nursing, Nursing
Earned a Bachelor of Science in Nursing (BSN).
Norfolk State University
Associate in Science of Nursing, Nursing
Earned an Associate in Science of Nursing.
Tidewater Community College
Nursing prerequisites, Nursing
2006 - 2008
Completed nursing pre-requisites and service-learning experiences.
Availability
Location
Authorized to work in
Job categories
Skills
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