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Michelle Perez

@michelleperez6

Message

I support healthcare operations through KPI monitoring, database management, and patient information processing.

United States

Message

At Valley Health System, I support the Patient Care Center and Centralized Department through KPI monitoring, database management, information processing, and unit-specific tasks.

I've also handled patient demographics, insurance information, billing support, appointment scheduling, and EMTALA policy compliance at St. Joseph's Hospital. Alongside my Information Technology studies, I've built projects with HTML, CSS, JavaScript, C++, Python, and MySQL.

Experience

Work history, roles, and key accomplishments

Current

Business Associate

Current

Valley Health System

Dec 2023 - Present (2 years 9 months)

Support the Patient Care Center, Centralized Department and patient. Provide services such as monitoring of Key Performance Indicators (KPIs), database management, information processing, and unit-specific tasks.

KPI Monitoring Database Management Information Processing Patient Care

Financial Representative

St. Joseph's Hospital

Aug 2020 - Dec 2023 (3 years 4 months)

Accurately entered patient demographics and insurance information to reduce demographic errors and collect 50% of copays. Followed Emergency Medical Treatment and Labor Act (EMTALA) policies and reported violations to upper management.

Patient Demographics Insurance Verification EMTALA Co Pay Collection

Patient Account Representative

St. Joseph's Hospital

Aug 2020 - Dec 2023 (3 years 4 months)

Accurately entered patient demographics and insurance information to ensure accurate contact information and billing. Contacted patients 3 months ahead to schedule necessary appointments based on doctor's orders.

Patient Demographics Insurance Appointment Scheduling Billing

Recovery Clerk

BJ's Wholesale Club

Nov 2019 - Aug 2020 (9 months)

Provided members with prompt and courteous service and assistance. Replenished, refilled, stocked, and straightened merchandise and ensured proper signage of merchandise.

Customer Service Merchandising Stocking Signage