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Michelle Oliver

@michelleoliver

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I coordinate operations, project documentation, compliance, and financial workflows for construction and service teams.

United States

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What I'm looking for

I'm looking for an operations, administrative, or project coordination role where I can improve documentation, scheduling, compliance, financial workflows, and communication across project-driven teams.

I've managed operations for an HVAC subcontractor, overseeing accounts receivable and payable workflows, project documentation, contracts, multi-state licensing, and regulatory compliance.

My construction and restoration experience includes coordinating schedules, subcontractor progress, customer updates, insurance-adjuster communication, project records, and payment collection at SERVPRO and Oliver & Sons Construction.

I also run my own massage therapy practice, managing scheduling, billing, bookkeeping, marketing, retention, compliance, and client service end-to-end. I bring organized documentation systems, practical process improvements, and quickly learned software to support project teams and leadership.

Experience

Work history, roles, and key accomplishments

Current

Owner / Massage Therapist

Current

Sole Proprietor

Jan 2015 - Present (11 years 8 months)

Managed all business operations including scheduling, billing, bookkeeping, and client communications. Built and maintained strong client relationships and handled customer service end-to-end.

Business Operations Scheduling Billing Bookkeeping Client Communication Customer Service Marketing Retention Appointment Scheduling Compliance State Licensing

Operations Manager

HVAC Subcontractor

Jan 2024 - Apr 2026 (2 years 3 months)

Managed accounts receivable and oversaw accounts payable workflows. Tracked project progression and maintained documentation including COIs, bonds, licensing, and permits.

Accounts Receivable Accounts Payable Contract Review Compliance Licensing Permits Policy Development SOPs Documentation Systems Executive Scheduling Vendor Relations Project Records Internal Communications

Superintendent

SERVPRO

Jan 2023 - Dec 2024 (1 year 11 months)

Monitored subcontractor progress to ensure alignment with contract timelines. Communicated with customers regarding project updates and collected payments.

Subcontractor Management Client Communication Payment Collections Insurance Adjuster Documentation Industry Software Property Scans Digital Records Internal Coordination

Administrative Assistant

Oliver & Sons Construction

Jan 2021 - Dec 2023 (2 years 11 months)

Coordinated scheduling between owner, tenants, general contractor, and field teams. Communicated with general contractor to clarify scope, timelines, and tenant responsiveness.