Michelle Craft
@michellecraft
I strengthen security compliance through RMF, vulnerability management, and Tier 3 enterprise support.
United StatesWhat I'm looking for
At ServeFed supporting the FDA, I provide Tier 3 technical support for complex enterprise hardware, software, and system incidents, partnering with administrators and security teams to maintain availability and compliance.
Previously at Panthergon IT & Cybersecurity Services, I led A&A work across SSPs, SARs, FIPS categorizations, BIA, PIAs, testing, POA&M management, and continuous monitoring. I've also conducted security control and vulnerability assessments using NIST-aligned frameworks and Tenable Nessus, translating findings into practical remediation recommendations.
Experience
Work history, roles, and key accomplishments
Tier 3 Help Desk Specialist
ServeFed
Apr 2025 - Present (1 year 4 months)
Provides advanced Tier 3 technical support and incident resolution for complex system, hardware, and software issues across FDA enterprise environments. Performs deep-dive troubleshooting for escalated incidents, working with system administrators and security teams to maintain high system availability and compliance.
Education
Degrees, certifications, and relevant coursework
Morgan State University
Bachelor of Science, Communication
Bachelor of Science in Communication from Morgan State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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