Michela Clarke

Responsible for multiple clients' monthly data entry, payroll processing, producing monthly financial statements, and administrative tasks. Made calls to prospective clients for new business and maintained invoices and payments for existing clients.

Engaged with customers on a daily basis and assisted with concerns, queries, and issues to provide a solution. Ensured customers were satisfied with their service and thoroughly informed about the product.

Populated information for new loans originated and purchased. Produced weekly portfolio and risk reports of new, existing, and paid off loans to reflect loan profitability and performance.

Engaged with customers with outstanding balances and sent past due statements ranging from 30 to 90 days. Created invoices for jobs completed and assisted with issues arising.

Responsible for taking customers' orders and collecting payment for respective orders. Checked bags to ensure all items ordered were present and each bag was presented to the correct customer.

Pursued a Bachelor of Science in Accounting, gaining comprehensive knowledge in accounting principles and practices.

Completed secondary education with 8 CSEC subjects, developing a strong academic foundation.

Earned Advanced Proficiency Diploma, showcasing advanced skills in a specialized area.

Completed an Associate of Arts in Business Studies with a focus on Accounts, building a foundation in business and accounting.

Earned Customer Engagement Certification Level 1 & 2, demonstrating proficiency in customer service and engagement.