Michael User
@michaeluser78
IT support professional at Cerco IT Limited who troubleshot equipment and escalated complex issues; seeking a remote service desk role.
United KingdomWhat I'm looking for
At Cerco IT Limited, I supported routine IT operations, checked equipment, carried out basic fault finding and escalated more complex issues. I kept accurate records and worked with colleagues to resolve problems and minimise disruption.
At Currys, I installed and set up customer equipment, investigated common hardware and software faults, and tested installations before leaving. I hold a first-class Computing degree and am comfortable with Windows, Linux, Microsoft 365 and basic networking.
Experience
Work history, roles, and key accomplishments
Use handheld devices and work systems to carry out tasks and keep information accurate. Follow day-to-day procedures and report problems clearly to colleagues and supervisors.
IT Service Engineer
Cerco IT Limited
Nov 2020 - Apr 2024 (3 years 5 months)
Supported routine IT operations, following agreed processes and service standards. Used operational systems and handheld equipment to monitor work and identify problems.
Installation Engineer
Currys
Dec 2019 - Nov 2020 (11 months)
Installed and set up customer equipment, following installation instructions and quality checks. Investigated common hardware and software faults and explained the next steps to customers.
Education
Degrees, certifications, and relevant coursework
Cerco IT Limited
Certificate, Systems and Networking
Earned a certificate in Systems and Networking.
University of East London
Bachelor of Science (Honours), Computing
Grade: 1st Class Honours
Completed a B.Sc. (Hons) in Computing with first-class honours.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Interested in hiring Michael?
You can contact Michael and 90k+ other talented remote workers on Himalayas.
Message MichaelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
