Michael Sullivan

Reduced customer incidents and improved system performance across Talent and HRIS; improved Onboarding to drive 10x growth in completed cycles, cut errors 60%, and increased adoption to 90%. Led Compensation product reliability work, reducing incidents ~75% and improving MTTR through recovery tools and observability.

Transitioned and led a team of 9 staff+ engineers to launch a synthetic data generation platform, onboarded multiple customers in 9 months, and designed service layers, data models, and APIs to enable independent development of pipelines and UIs.

Expanded engineering org 80% while maintaining 100% retention; designed and enhanced a high-throughput API platform (1B+ events/day) and client moderation app, and delivered Embedded Analytics using Scala, Kafka, Snowflake, and dbt.

Built and grew the Solutions Engineering organization to 6 engineers; developed processes, monitoring, and reporting that reduced individual account support effort by 75% and delivered reporting libraries and dashboards with Metabase and SQL.

Built a stealth startup SaaS application using JavaScript and React/Redux, reduced code duplication and improved performance, and coached the team on code reviews, pair programming, and retrospectives.

Remotely led 24 employees across development, design, and delivery; implemented code quality controls and CI practices to reduce defects and accelerate product development.

Contributed to backend and web platform development, mentoring junior engineers and improving code quality and delivery processes across teams.

Led engineering efforts on core products, improved application architecture and performance, and mentored junior staff to raise engineering standards.

Developed and maintained enterprise applications, contributing to feature development, bug fixes, and system maintenance.

Completed a Bachelor of Science in Engineering with a double major in Electrical Engineering and Biomedical Engineering and a minor in Computer Science.