At United Airlines, I launched a GenAI assistant for aircraft technicians that gives voice and chat access to 2,000+ technical documents. I reduced document retrieval from 12 minutes to under 30 seconds and helped improve maintenance turnaround by 8%.
I build scalable AI applications with Python, AWS, FastAPI, semantic search, RAG, and event-driven architectures. My work includes hybrid search platforms, RESTful APIs, offline caching, observability, streaming pipelines, and reproducible cloud infrastructure with Terraform.
At CVS Health, I fine-tuned GPT-3.5 on more than 500,000 healthcare records, built SFT and RLHF workflows, and implemented PHI redaction and HIPAA controls. I also developed RAG and evaluation frameworks focused on hallucination rate, factual accuracy, precision, safety, and compliance.
Earlier, I built ETL, data-quality, search, and text-processing pipelines at SAIF Corporation, and supported CI/CD automation at Amazon. I enjoy solving complex production issues, documenting architecture decisions, and working with cross-functional teams to move AI capabilities into operational use.
