Open to opportunities

Michael Joshua Fernandez

@michaeljoshuafernand

Reliable administrative virtual assistant with technical operations experience and strong document and calendar management skills.

Philippines

Message

What I'm looking for

I seek a role providing administrative and operational support where I can apply document, scheduling and communication skills, grow in technical coordination, and contribute to an organized, process-driven team.

I am a detail-oriented administrative virtual assistant with two years as a Technical Officer and four years of customer-facing experience. I excel at administrative support, document handling, email and calendar management, and design support using Canva, consistently delivering accurate, timely work while following procedures.

In my Technical Officer role I managed technical documentation, maintenance schedules, supplier coordination, and organized records for equipment and services. As a Service Crew Trainer I onboarded and coached staff, ensured service quality, and supported scheduling and task delegation — bringing strong time-management, process orientation, and hands-on operational support to every role.

Experience

Work history, roles, and key accomplishments

Current

Technical Officer

Current

EJT Ind’l Paints and Services Co.

Jan 2023 - Present (3 years 1 month)

Assisted in technical documentation and maintenance for paint jobs and motor pump systems, monitored job orders and schedules, and coordinated suppliers to ensure timely project delivery while maintaining accurate equipment and service records.

Technical Documentation Vendor Management Data Entry MS Office Google Workspace File Organization Time Management

Service Crew Trainer

Golden Arches Development Corporation

Jan 2019 - Jan 2023 (4 years)

Delivered high-quality customer service in a fast-paced environment, promoted to Crew Trainer to onboard and train staff on SOPs, monitor performance, and assist in scheduling and shift coordination.

Customer Service Staff Training Scheduling SOP Enforcement Conflict Resolution Time Management Documentation

Education

Degrees, certifications, and relevant coursework

Integrated High School

High School Diploma, Science, Technology, Engineering and Mathematics

2017 - 2018

Activities and societies: Assisted in technical documentation and maintenance tasks related to industrial paint jobs and motor pump maintenance.

Completed secondary education with focus on Science, Technology, Engineering and Mathematics and assisted in technical documentation and maintenance-related school activities.