Michael Kelly

MK

Open to opportunities

Michael Kelly

@michaelekelly

I'm a branch banking leader driving customer satisfaction, sales coaching, compliance, and operational excellence.

What I'm looking for

I'm looking for a leadership role where I can strengthen branch operations, coach teams, improve customer satisfaction, manage compliance and risk, and drive sales growth.

Proud to be a people first manager with a passion for providing exceptional service and building lasting relationships. My goal is to transition into IT management where I can use my experience experience running multi-site teams, managing complex operational workflows, and driving process improvements. I’m a hands-on technical practitioner maintaining a self-built Linux homelab environment running enterprise-grade infrastructure including multi-host Docker orchestration, Tailscale mesh VPN, NAS storage management, and self-hosted application stacks.

Experience

Work history, roles, and key accomplishments

TB

Current

Branch Manager

Current

Trustco Bank

May 2025 - Present (1 year 4 months)

Branch Manager at Trustco Bank, overseeing branch operations and compliance.

Branch Management Compliance Risk Management

TC

Branch Manager

The Bank of Greene County

Jan 2022 - Nov 2024 (2 years 10 months)

Branch Manager at The Bank of Greene County, responsible for branch operations and team leadership.

Branch Management Team Leadership Customer Service

ST

Sales Manager

Dec 2018 - Jan 2022 (3 years 1 month)

Sales Manager at Staples, driving sales and coaching team members.

Sales Management Coaching Retail Operations

BB

Relationship Manager

Ballston Spa National Bank

Dec 2016 - Nov 2018 (1 year 11 months)

Relationship Manager at Ballston Spa National Bank, managing customer accounts and selling banking products.

Customer Relationship Management Account Management Sales

BB

Personal Banker

Ballston Spa National Bank

Jul 2016 - Dec 2016 (5 months)

Personal Banker at Ballston Spa National Bank, managing customer accounts and processing teller transactions.

Customer Service Banking Operations

BN

Assistant Store Manager

Barnes & Noble

Oct 2012 - Jan 2016 (3 years 3 months)

Assistant Store Manager at Barnes & Noble, planned operational and scheduling components for store relocation and implemented new software.

Store Management Scheduling Project Management

Education

Degrees, certifications, and relevant coursework

JC

John Jay College (CUNY)

Bachelor's Degree, Government

2001 - 2003

Pursued a Bachelor's Degree in Government at John Jay College (CUNY) from 2001 to 2003.

Tech stack

Software and tools used professionally

Docker

Availability

Open to opportunities

Location

United States

Authorized to work in

Salary expectations

100k-120k USD

Social media

Job categories

Bank Branch Manager Bank Branch Manager Banking Manager Relationship Manager Personal Banker Sales Manager Retail Manager Assistant Store Manager Operations Manager Branch Operations Manager Branch Management Branch Operations Management

Skills

Branch Operations Compliance Risk Management Customer Satisfaction Sales Coaching Training retail management Customer Relationship Management Account Management Teller Processes Team Leadership Scheduling Visual Merchandising IT Service Management Project Management Hudson

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