MMMichaela Mazzeo
@michaelamazzeo
Empathetic career transition specialist with a passion for client support.
United StatesWhat I'm looking for
As a Career Transition Specialist, I have honed my skills in customer service and case management, providing tailored support to young adults navigating their career paths. My experience at CONTACT North Texas Job Corps Center has equipped me with the ability to manage complex situations with clarity and professionalism, ensuring that clients receive the guidance they need to succeed.
My background in digital communication and community management has allowed me to create engaging online environments, where I facilitate discussions and provide resources that empower individuals. I am dedicated to fostering a supportive atmosphere, whether in-person or virtually, and I take pride in my ability to resolve issues efficiently while maintaining high levels of customer satisfaction.
With a Bachelor of Arts in History and a certification in teaching, I bring a unique perspective to my work, combining educational principles with practical career advice. I am passionate about helping others find their way and am excited to continue my journey in a remote Live Chat Support role.
Experience
Work history, roles, and key accomplishments
Career Transition Specialist
North Texas Job Corps Center
Jan 2024 - Present (1 year 6 months)
Case managed and coordinated young adults in finding careers or pathway placements, assisted with housing & traveling arrangements, and ensured proper filing of their paperwork. Provided guidance in future careers and research and development, and worked on employability and social skills.
Content Creation
Twitch.tv
Jun 2022 - Present (3 years 1 month)
Created and maintained an online community, including community events, tournaments, and organizational responsibilities. Collaborated with game developers and media production teams for video edits and digital announcements.
Long Term Substitute Teacher
Melissa ISD
Sep 2021 - Present (3 years 10 months)
Oversaw a classroom, managed student files, and handled student and parent-teacher relations. Delivered lesson plans for an English/Writing class, covering for an extended period of time.
Substitute Teacher
Anne Arundel County School District
Aug 2019 - Present (5 years 11 months)
Oversaw and managed classrooms to cover for absent teachers. Delivered lesson plans for classes, covering for a variety of teaching roles.
Assistant Manager
Sweet Frog
Mar 2017 - Present (8 years 4 months)
Trained employees on operating procedures, safety, and money handling, and assisted with aspects of the hiring process offering input.
Hostess
Olive Garden
Aug 2016 - Present (8 years 11 months)
Assisted customers throughout the day, and oversaw computer systems to organize later shifts and properly assign sections.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Arts, History
2017 - 2021
Obtained a Bachelor of Arts in History, focusing on historical analysis and research. Developed strong written communication and critical thinking skills applicable to various professional fields.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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