Mia Fernandez

Prepare and organize course materials, syllabi, and academic documents. Manage student records, track academic performance data, and generate reports for department leadership.

Evaluated online ESL classes and teacher performance based on assigned quality standards. Prepared and submitted written feedback to company representatives through email.

Delivered online IELTS instruction tailored to students' learning needs. Managed online lessons and communicated with students through digital platforms.

Provided remote administrative support, maintaining records, reports, and digital documentation. Trained ESL teachers and supported their development through guidance and feedback.

Handled high-volume inbound and outbound calls; accurately documented customer inquiries, resolutions, and follow-up actions in the CRM system. Upsold and cross-sold products and services while maintaining professionalism and customer satisfaction.

Encoded and verified data for chattel and real estate mortgage records with high accuracy across large datasets. Built and maintained a centralized database system for loan portfolio tracking and reporting.

Managed day-to-day branch operations including scheduling, cash handling, inventory recording, and staff coordination. Prepared daily and monthly sales reports, reconciled cash against recorded sales, and reported directly to the proprietor.

Completed 16 hours of Basic Research Methods Training in 2025.

Completed 16 hours of training in Business Email and Customer Relationship Management in 2025.

Completed 16 hours of training in Virtual Assistance and Social Media Marketing, including bookkeeping, lead generation, content creation, website design, and search engine optimization in 2023.

Completed 8 hours of Google for Education In-House Training in 2023.

Completed 40 hours of IELTS Teacher Training in 2020.

Earned a Bachelor of Science in Marketing from Saint Louis University in 2009.