M GarzonMG
Open to opportunities

M Garzon


I am a proactive and determined professional helping companies and clients succeed in their goals.


What I'm looking for

Growth, nice working environment, new learning experience, exciting challenges.

I am a Software Engineer with several years of experience providing tech support, customer support, and virtual assistance for different kinds of companies and clients. I have worked with companies in Mexico, Europe, USA, and Canada.


University of Groningen logoUG

Research Support Technician

University of Groningen

Jul 2018 - Jul 2021 (3 years)

- Coordination and planning of weekly activities.
-I developed the website for the study using Qualtrics and provided support to all the participants.
-Recruited, and provided support and I was the main point of contact for around 500 participants of different nationalities.
- Database and social media admin

Durham University logoDU

Research Support Technician

Durham University

Jan 2017 - Dec 2017 (11 months)

- I recruited and provided support with online cognitive tests to around 600 research participants. I was the main point of contact with different health centres around the Durham area and I also was the main point of contact for the research participants. I scouted, recruited, and weekly called/emailed research participants to motivate them and get them involved in the study. Database admin


Technical Support Analyst

Grupo Salinas

Sep 2013 - Sep 2015 (2 years)

- I attended more than 200 live chats weekly providing technical support to a diverse range of employees.
- I solved diverse technical issues with the Lotus Notes email provider following the standards and procedures of the company.
-I opened, solved and closed tickets using Zendesk.

Language Line Solutions logoLS

Bilingual Support Specialist

Language Line Solutions

Dec 2022 - Present (1 year 5 months)

- Answering calls from many different companies and governmental agencies in order to provide support to Hispanic people living in the US.
- Some of the clients I currently work for include 911 (emergency and non-emergency lines), Citibank, Liberty Mutual, Mercury Systems, and Horizon Communications, among others.
- The languages I use in this job are English and Spanish.

Tech stack

Learn about the tools and technologies that M likes to use.

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