Mevlana Asani
@mevlanaasani
I deliver accurate customer support and financial operations for insurance and investment services.
United StatesWhat I'm looking for
I'm currently supporting policyholders, brokers, and internal teams at Hartford Steam Boiler, resolving complex insurance account issues across multiple systems.
Previously at Prudential, PGIM Inc., I processed and verified high-value financial trades, including derivatives and complex instruments, while supporting trade matching, exception management, and cash flow reconciliation for institutional clients.
At TD Bank, I handled deposits, withdrawals, wire transfers, cash reconciliation, and vault audits while consistently exceeding quarterly sales and service goals.
I bring customer service, financial operations, compliance documentation, and multilingual communication skills in English, German, and Albanian.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hartford Steam Boiler
Jan 2025 - Present (1 year 8 months)
Maintains detailed records of customer interactions and resolves complex issues by coordinating with underwriting, claims, and operations teams. Serves as a primary contact for policyholders, brokers, and internal teams, ensuring compliance and service-level standards.
Education
Degrees, certifications, and relevant coursework
Rowan University
Bachelor of Arts, International Studies
Bachelor of Arts in International Studies from Rowan University, completed in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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