Open to opportunities

Meri Manukuan

@merimanukuan

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Driven business graduate with expertise in social media and project management.

Armenia

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What I'm looking for

I am seeking a dynamic role that allows me to leverage my social media expertise and creativity while contributing to a collaborative team environment.

I am a driven and passionate business graduate with a proven track record in social media, content creation, project management, and customer support. My experience has equipped me with the skills to deliver exceptional customer experiences, achieving high CSAT scores and fostering brand loyalty through effective social media management.

During my time as a Performance Marketing Intern at WeScale LLC, I created and managed performance marketing campaigns across multiple channels, contributing to ad copy creation and optimizing campaign performance. My role as a Customer Support Advocate at ServiceTitan allowed me to handle numerous cases weekly, maintaining a customer satisfaction rate of 97% while utilizing tools like Salesforce and Jira to provide the best solutions.

As a Social Media Manager for various brands, I have successfully produced engaging content that significantly increased audience engagement rates. My ability to craft compelling marketing campaigns and communicate effectively with customers has enabled me to build a strong online presence and drive organic growth.

Experience

Work history, roles, and key accomplishments

Performance Marketing Intern

WESCALE LLC

Feb 2024 - Mar 2024 (1 month)

Created and managed performance marketing campaigns across multiple channels, contributed to ad copy creation, assisted in optimizing campaign performance, and conducted research on targeting strategies.

Performance Marketing Campaign Management Ad Copy Optimization Optimization Research

Social Media Manager

AIRA MONGUSH

Sep 2023 - Jan 2024 (4 months)

Managed Instagram and TikTok accounts, producing engaging content and achieving high engagement rates through strategic content creation.

Social Media Management Content Creation Instagram TikTok

Customer Support Advocate

SERVICETITAN

Sep 2023 - Jan 2024 (4 months)

Handled around 50 different cases each week with a customer satisfaction rate of 97%. Managed chat, phone, and email shifts while coordinating with other departments to provide optimal solutions.

Customer Support Salesforce Jira Communication

Social Media Manager

JELLYSMACK

Mar 2023 - Jan 2024 (10 months)

Uploaded posts, crafted captions, designed thumbnails, and developed social media strategies that resulted in a 30% increase in engagement.

Social Media Strategy Captions Team Collaboration

Content Creator

GLITTER JEWEL

May 2022 - Sep 2022 (4 months)

Procured unique jewelry, designed custom cards, and created visually appealing content for social media, leading to a 40% increase in online engagement.

Content Creation Online Engagement Marketing

Content Creator and SMM

NOR GRAKHANUT

Jan 2022 - Feb 2022 (1 month)

Created content and managed social media presence, focusing on engaging audiences and enhancing brand visibility.

Content Creation Social Media Management Marketing

Sales Specialist

WAY2UP

Sep 2021 - Oct 2021 (1 month)

Engaged in sales activities, focusing on customer service and sales techniques to enhance customer satisfaction.

Sales Customer Service Customer Satisfaction Communication

Sales Specialist

LOCAL EXPRESS

Feb 2021 - Apr 2021 (2 months)

Worked as a sales specialist, focusing on customer interactions and sales strategies to drive revenue.

Sales Revenue Sales Strategies Communication

Education

Degrees, certifications, and relevant coursework

American University of Armenia

Bachelor of Arts, Business

2020 - 2024

BA in Business. Developed skills in social media, content creation, project management, and customer support. Recognized for delivering exceptional customer experiences and achieving high CSAT scores.