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Mercy Ndiweni

@mercyndiweni1

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Chief of Staff | Executive Assistant to CEO | Operations & Strategy | 20+ Years EA to C-Suite | Remote

Zimbabwe

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What I'm looking for

Seeking remote Chief of Staff / Executive Assistant role supporting a CEO or Founder. I run operations, manage calendars/inbox, prep board meetings, and coordinate teams so executives can focus on growth. 20+ years experience in Government, NGO, and 5-Star Hospitality. Based in Harare, GMT+2.

I help CEOs and Founders scale by running the operations they don’t have time for.

With 20+ years as an Executive Assistant and Chief of Staff to C-Suite executives, I’ve managed board prep, investor relations, $2M+ budgets, and cross-functional teams across NGOs, 5-Star Hospitality, and Government.

At ZINWA, I supported the CEO and Board with strategic planning and stakeholder management.

At Regent Hotel, I ran VIP guest operations for heads of state and executives.

What I do best:

- Calendar + Inbox + Travel Management for C-Suite

- Board & Investor Meeting Prep and Follow-ups

- Project Management and Team Coordination

- Confidential Communications and Operations

Based in Harare, Zimbabwe GMT+2. Available for remote Chief of Staff and Executive Assistant roles worldwide.

Experience

Work history, roles, and key accomplishments

Chief of Staff & EA to CEO

ZINWA

Oct 2022 - Oct 2024 (2 years)

Supported CEO + Board with strategy, board prep, and stakeholder management.
Managed CEO calendar, inbox, and confidential comms. Led $2M+ projects and cross-functional teams. Liaison to government and international partners.
Reduced CEO workload by 40% through systems, reporting, and proactive ops.

Strategic Planning Board Management Budget Management Calendar Management Travel Coordination Meeting Coordination Report Writing Confidentiality Government Liaison Office Politics And Confidentiality

Personal E A to Director

ZINWA

Jun 2022 - Oct 2022 (4 months)

Managed scheduling, correspondence, and VIP visitor coordination for Director. Coordinated travel for Director and CEO. Maintained secure records and handled confidential documents. Supported office management. Promoted to Executive Assistant to CEO in 4 months.

Executive Support Calendar Management Travel Coordination Confidentiality Records Management Office Management

Founder and CEO

Smart Residence and Travel

Feb 2015 - May 2021 (6 years 3 months)

Founded and scaled boutique residence and travel company over 6 years. Managed P&L, operations, sales, and corporate client relations. Built systems from zero, negotiated with vendors, and delivered 5-star hospitality to VIPs and executives.

entrepreneurship P&L management Operations Business Development Hospitality Management vendor negotiation

General Manager

The Regent Luxury Apartments

Mar 2013 - Jul 2014 (1 year 4 months)

Promoted from Front Office Assistant to GM in 2 years at 5-star luxury apartment hotel. Led 25+ staff, managed P&L, guest experience, and revenue. Increased occupancy and guest satisfaction. Award-winning hotel operations.

P&L management Hospitality Management Team Leadership Revenue Management Guest Relations Operations Quality Control

Education

Degrees, certifications, and relevant coursework

Intec College

Diploma, Events Management and Small Business Management

2009 - 2010

Grade: Passed with Merit

Completed dual diploma covering event planning, operations, marketing, and small business management. Built foundational skills in budgeting, client relations, logistics, and entrepreneurship.

Hospitality Training Institute

Diploma, Hospitality Management

2001 - 2003

Grade: 90% Average with 4 distinctions

Activities and societies: Rotary Club Memeber - I was an active member focused on community service projects, fundraising, and leadership development. Collaborated with business leaders on initiatives to support local causes.

Completed an International Hospitality Management Diploma, gaining comprehensive knowledge in hotel operations and guest services. The program was co sponsored by Le Rochè Hospitality School in Switzerland