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Mercy Ndemera

@mercyndemera

MEAL consultant in humanitarian and development programs who improved field team efficiency by 40% through monitoring and evaluation work.

Zimbabwe
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At Disaster and Environmental ManagementTrust, I designed and supervised partner data collection, checked data quality through field verifications, and maintained structured M&E data systems. I analyzed monitoring findings and turned them into reports and recommendations for project managers and partners.

I supported baseline and KAP surveys, helped partners follow M&E frameworks, and assisted managers with mid-term and end-line evaluations. My monitoring work contributed to a 40% increase in field team efficiency through accurate and timely completion of M&E assignments and program duties.

I also worked as a PersonalAssistant to CEO at Mutoko Rural District Council, supporting calendar management, correspondence, and board liaison. I’m trained in virtual assistant services and have used tools including Zapier, ClickUp, Notion, and Slack to automate workflows and support client operations.

Experience

Work history, roles, and key accomplishments

OM

Call Centre Representative

Omnicontact

Jun 2020 - Aug 2020 (2 months)

Managed large volumes of inbound and outbound calls, identifying client needs and providing accurate information. Maintained comprehensive records of client interactions in the call centre database.

Education

Degrees, certifications, and relevant coursework

VA

Virtually Versed Africa

Bootcamp, Virtual Assistance

Launch and Land VA Bootcamp by Virtually Versed Africa, completed in June 2026. Hands-on training in VA service delivery and client operations using Zapier, Calendly, Apollo, ClickUp, Notion, Slack, and Google Meet.

EFSET logoEF

EFSET

EFSET English Certificate, English Language

Grade: C1 Advanced

EFSET English Certificate at C1 Advanced level, awarded in May 2026 with a score of 69/100.

Alison logoAL

Alison

Certificate, Virtual Assistance

Virtual Assistant training through Alison, completed in August 2025, gaining practical skills in administrative support, client communication, scheduling, task management, and remote business operations.

ZS

Zimbabwe Red Cross Society

Nurse Aide Certificate, Nursing

Nurse Aide Certificate from the Zimbabwe Red Cross Society, completed in 2022. Also obtained Community-Based HealthCare Certificate and Advanced First Aid Certificate.

University of Zimbabwe logoUZ

University of Zimbabwe

Certificate, Program and Project Monitoring and Evaluation

Certificate in Program and Project Monitoring and Evaluation from the University of Zimbabwe, completed in 2022.

Midlands State University logoMU

Midlands State University

Bachelor of Arts (Honours), Development Studies

Bachelor of Arts (Honours) in Development Studies from Midlands State University, completed in 2018. Relevant coursework includes Development Theory, Project Planning, Community Development, and Research Methods.

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