Mercy Chileshe

Supported front desk operations to ensure smooth guest experiences. Assisted with handling reservations and maintaining guest records, and facilitated payment processing and record keeping.

Managed assigned accounts to identify outstanding debts and planned recovery actions. Located and contacted debtors to inquire about payment status, negotiated payoff deadlines or payment plans, and handled questions or complaints.

Worked hand in hand with American sponsors during visits to Zambia, translating from English to local languages. Worked with vulnerable children sponsored by the organization and carried out home assessments.

Wrote referrals for HIV tests, provided HIV awareness education and sex education, and offered counselling services. Collected data and kept track of client contacts to ensure follow-up services.

Assured and reassured patients about confidentiality during pre and post counselling, built rapport between patient and workplace, and referred patients to relevant departments. Participated in community awareness and education initiatives and served as a link between client, family, and community.

Balanced the cash register, made change, recorded purchases, and processed returns.

Organized debates between universities concerning land disputes, wrote minutes in meetings, and wrote reports after legal aid meetings were held.

Bachelor of Science in Public Health from Chreso University, Lusaka, from 2018 to 2021.

Diploma in Social Work from Evelyn Hone College of Applied Art and Commerce, Lusaka, from 2014 to 2015.