Open to opportunities

Mercy Chemutai

@mercychemutai

Social worker and health promotion professional helping CALD and African communities navigate primary care and services.

Australia

Message

What I'm looking for

I’m looking to support multicultural communities through culturally responsive case management and health promotion—partnering with health and community organisations to improve access, reduce stigma, and strengthen clients’ independence.

I’m a Social Worker and Health Promotion professional with over four years of experience supporting diverse and multicultural communities, including significant work with African and CALD communities. I combine a Master of Social Work, Master of Public Health, and Bachelor of Environmental Health to deliver holistic, culturally responsive approaches that strengthen primary care navigation, health literacy, and capacity building.

In my case management work, I coordinate plans that connect newly arrived migrants with health, housing, employment, and social support services—improving primary care access and settlement outcomes. I build trusted relationships with clients from diverse cultural and linguistic backgrounds, complete comprehensive needs and risk assessments, and adapt support as community needs evolve, while maintaining accurate documentation and safeguarding compliance.

I also bring practical strengths in advocacy, group facilitation, and stakeholder collaboration. From facilitating capacity-building orientation programs to conducting intake and safety planning for clients experiencing family violence, I empower people to independently navigate Australian systems and reduce health stigma. I’m motivated by work that is person-centred, culturally safe, and grounded in measurable service access and wellbeing outcomes.

Experience

Work history, roles, and key accomplishments

Current

Mental Health Support Worker

Current

Super Community Care

Jan 2022 - Present (4 years 5 months)

Supported participants with complex mental health needs in independent living environments using culturally appropriate care plans that promoted choice, control, and skill development. Implemented Positive Behaviour Support strategies and facilitated community engagement and daily living activities.

Mental Health Support Independent Living Skills Community Engagement

Case Manager

AMES Australia

Sep 2024 - Apr 2025 (7 months)

Coordinated case management plans connecting newly arrived migrants with health, housing, employment, and social support services, improving primary care access and settlement outcomes. Conducted needs and risk assessments, facilitated capacity-building orientation programs, and collaborated with multidisciplinary stakeholders while managing safeguarding concerns.

Case Management Risk Assessment Client Advocacy Capacity Building Safeguarding

NDIS Support Coordinator

Oncall Group Australia

May 2024 - Jun 2024 (1 month)

Delivered person-centred support coordination aligned with NDIS standards across a complex caseload, guiding participants in navigating the disability support system. Coordinated services across sectors, facilitated plan reviews, and produced accurate documentation to meet reporting requirements.

Caseload Management Plan Review Documentation Reporting

Disability Support Worker

Grace To You

Aug 2022 - Jun 2024 (1 year 10 months)

Provided one-on-one support to NDIS participants across daily activities, personal care, and skill development. Supported community inclusion and independence through practical, participant-led assistance.

NDIS Personal Care Inclusión Independence Support

Settlement Engagement Practicum

South East Community Links

Delivered intake, risk assessments, and safety planning for clients experiencing family violence and complex needs with a focus on multicultural communities. Advocated within service networks and coordinated referrals to My Aged Care, NDIS, legal aid, and allied health services while leading community development activities.

Family Violence Support Referral Coordination Stakeholder Engagement Community Development Risk Management

School Social Worker

Cranbourne West Primary School

Completed child-centred, strengths-based and culturally responsive assessments for diverse school communities. Provided counselling and mental health support, coordinated sensitive family discussions, and maintained confidential records while collaborating with multidisciplinary teams.

Strengths Based Assessment Counselling Mental Health Support Referrals Group Facilitation

Education

Degrees, certifications, and relevant coursework

Edith Cowan University

Master of Public Health, Public Health

Undertaking a Master of Public Health to build health promotion and public health capability for culturally responsive primary care navigation and capacity building.

Australian College of Applied Professions

Master of Social Work (Qualifying), Social Work

Completed a Master of Social Work (Qualifying) to strengthen practice in culturally responsive support, case management, and advocacy for diverse communities.

Pwani University

Bachelor of Science (Environmental Health), Environmental Health

2018 -

Completed a Bachelor of Science in Environmental Health to develop foundational knowledge supporting holistic, health-focused approaches to community wellbeing.