Mercy Adole

Set team objectives and supported staff in meeting sales and service targets. Reviewed sales results, coached team members, and prepared performance reports for senior management.

Responded to customer enquiries by email and chat, took ownership of concerns, and escalated complex cases. Collected feedback and used help desk software to manage requests.

Supported data security and completed routine backups of company work. Monitored for suspicious activity and followed emergency response procedures.

Promoted hotel services and shared information about facilities and rates with guests. Responded to customer concerns and built relationships to encourage repeat patronage.

Taught English and introductory computer science, maintained attendance records, and reviewed student performance to prepare appraisals.

Provided front-line support to guests and responded to concerns or service requests. Received and distributed mail and handled calls on behalf of the organization.

Completed ALX Virtual Assistant training in December 2025.

Bachelor of Arts in Linguistics from Benue State University, Makurdi, Nigeria, from 2012 to 2016.

Proficiency Certificate in Basic Computer Operations from Abif Computer Center, Makurdi, Nigeria.