MOMellen Kwamboka Ogaro
@mellenkwambokaogaro
Customer care officer with 2+ years of experience in service.
KenyaWhat I'm looking for
I am a dedicated customer care officer with over two years of experience in diverse environments, where I have honed my exemplary customer service skills. My role at River Cross Tracking has allowed me to engage with clients through various channels, ensuring their needs are met while promoting the company's objectives.
Throughout my career, I have established a fast response attitude within my team, significantly improving customer satisfaction and fostering strong relationships. I have managed company fleets, coordinated with drivers, and compiled daily reports to enhance operational efficiency. My commitment to problem-solving and effective communication has been instrumental in delivering reliable services and supporting clients with technical inquiries.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
River Cross Tracking
Mar 2021 - Present (4 years 3 months)
Established a fast response attitude within the team to handle customer queries and offer quick solutions, which helped market the company's product and its efficiency. Supported clients via phone calls, emails, social media platforms, and in-person approaches, significantly improving call handling and communication skills.
Buffet Steward Intern
Utalii Hotel
Feb 2020 - Present (5 years 4 months)
Assisted in setting up buffet stations and ensured proper arrangement and replenishment of food and beverages during service. Maintained cleanliness and tidiness of buffet areas while adhering to hygiene and safety protocols.
Education
Degrees, certifications, and relevant coursework
Rift Valley Institute of Science and Technology
Diploma, Food and Beverage Management
Completed a diploma in Food and Beverage Management, gaining foundational knowledge and practical skills in the hospitality industry. Focused on operational aspects and service delivery.
ST Angelic Girl's High School
Certificate of Secondary Education (KCSE), General Studies
Obtained the Kenya Certificate of Secondary Education (KCSE), completing secondary education. Developed a broad range of academic skills across various subjects.
Kasarani Primary School
Certificate of Primary Education (KCPE), General Studies
Completed primary education and obtained the Kenya Certificate of Primary Education (KCPE). Gained fundamental knowledge and literacy skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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