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Melissa Magnusson

@melissamagnusson

Implementation leader at New Mexico State University leading TeamDynamix SaaS implementation and ERP operations for 18,000+ users.

United States

Message

At New Mexico State University, I’m leading the TeamDynamix SaaS implementation, from requirements gathering and workflow design through configuration, onboarding, and post-go-live optimization. I also manage ERP/SIS operations supporting 18,000+ end users and have improved issue-resolution efficiency by 95%.

At Central Washington University, I led system onboarding and training initiatives that improved user adoption and operational efficiency by 20%. Across my financial aid and systems work, I’ve developed SOPs, supported audit readiness, and translated operational requirements into system workflows.

Experience

Work history, roles, and key accomplishments

Current

Executive Director, Financial Aid & Scholarship Services

Current

New Mexico State University

Jan 2023 - Present (3 years 10 months)

Leading the TeamDynamix SaaS implementation and managing enterprise ERP/SIS operations supporting 18,000+ end users. Improved issue-resolution efficiency by 95% and developed 150+ SOPs.

TeamDynamix ERP SIs SaaS Implementation Requirements Gathering Workflow Design System Configuration User Onboarding Training SOP Development Process Improvement Compliance Audit Readiness Stakeholder Management Escalation Management

Senior Financial Aid Counselor / Systems Lead

Central Washington University

Jan 2019 - Dec 2023 (4 years 11 months)

Supported ERP/SIS workflows serving 4,000+ users and led system onboarding and training initiatives, improving user adoption and operational efficiency by 20%. Developed 50+ SOPs and served as escalation lead for complex system issues.

ERP SIs System Support Training SOP Development Escalation Management Root Cause Analysis Process Optimization Stakeholder Management

Financial Aid Counselor Lead (Interim)

Central Washington University

Jan 2018 - Dec 2019 (1 year 11 months)

Led 11 staff through workflow guidance, system support, training, and complex issue escalation. Provided functional guidance and problem-solving support for complex cases.

Team Leadership Training System Support Escalation Management Problem Solving

Senior Fiscal Systems Analyst (Interim)

Central Washington University

Jan 2018 - Dec 2018 (11 months)

Supported ERP/SIS compliance and audit-readiness initiatives in a regulated environment. Analyzed system data and reporting workflows to identify discrepancies and improve data accuracy.

ERP SIs Compliance Audit Readiness Data Analysis Reporting Process Improvement

Financial Aid Counselor / Processing Roles

Central Washington University

Jan 2015 - Dec 2018 (3 years 11 months)

Provided ERP/SIS system support, functional workflow guidance, and cross-functional issue resolution in high-volume regulated operations. Managed high-volume system workflows with strong accuracy and compliance.

ERP SIs System Support Workflow Management Compliance Accuracy Service Delivery

Financial Aid Program Assistant

Yakima Valley College

Jan 2015 - Dec 2015 (11 months)

Supported system onboarding, workflow documentation, and end-user system support. Assisted users with system navigation and process guidance.

Onboarding Systems Documentation User Support Process Guidance

First-Year Residential Experience Hall Director

Quinnipiac University

Jan 2012 - Dec 2014 (2 years 11 months)

Supervised and developed 14 staff, supporting a residential community of 1,600+ students. Resolved complex student and operational issues through independent problem-solving and cross-functional collaboration.

Supervision Training Conflict Resolution Policy Interpretation Communication Skills