Melissa charles
@melissacharles
Patient-focused rehabilitation professional with extensive OTA/PTA and client-centered support experience.
What I'm looking for
I am a dedicated occupational therapy/physiotherapy assistant and rehabilitation support worker with extensive hands-on experience across pediatric, acute care, stroke recovery, and community reintegration settings. I prioritize client-centred care, safety, and evidence-informed interventions to support functional goals.
Throughout my career I have delivered one-to-one therapeutic supports, managed caseloads in schools, assisted with BADLs and safe transfers, and collaborated closely with interdisciplinary teams to optimise outcomes. I bring demonstrated initiative in tailoring approaches and improving client engagement.
I have a strong safety background as a trained flight attendant and hold certifications in Gentle Persuasive Approaches in Dementia and Basic Life Support, plus formal OTA/PTA training. I also supervise students and provide education to staff on transfer techniques and assistive equipment.
I communicate regularly with families and clinical teams, maintain accurate documentation, and engage in continuous learning including TESOL and clerical language education to enhance my client communication and program delivery.
Experience
Work history, roles, and key accomplishments
Occupational Therapy Assistant
Trillium Health Partners
Feb 2006 - Sep 2024 (18 years 7 months)
Delivered treatment interventions and BADL support under OT/PT direction across acute and specialty units, educated patients and staff on transfers and adaptive equipment, collaborated in interdisciplinary teams, and supervised students while maintaining documentation and participating in safety committees.
Flight Attendant
WestJet
May 2016 - Aug 2024 (8 years 3 months)
Ensured passenger safety and comfort through pre-flight checks, safety demonstrations, in-flight service, and emergency response training while collaborating with crew to maintain operational standards and passenger satisfaction.
Rehabilitation Support Worker
Bartimaeus Rehabilitation Services Inc.
Jan 2023 - Aug 2024 (1 year 7 months)
Provided one-to-one rehabilitation support implementing therapeutic goals and behaviour interventions, facilitating transitions to school and residential programs, and supporting community reintegration while documenting progress and coordinating with regulated health professionals.
Occupational Therapy Assistant
ErinoakKids Centre for Treatment and Development
Aug 2020 - Aug 2022 (2 years)
Managed school-based caseloads providing individual and group pediatric therapy focused on sensory and motor skills, collaborated with therapists, schools and families to set goals, and documented care while participating in clinical meetings.
Education
Degrees, certifications, and relevant coursework
Trillium Health Partners
Recertification, Basic Life Support
2023 -
Maintains current Basic Life Support certification for clinical emergency response and patient safety.
United States Institute of Language and Clerical Studies
Certificate, Teaching English to Speakers of Other Languages
2024 - 2024
Completed a short course in Teaching English to Speakers of Other Languages focused on instructional methods and classroom practice.
United States Institute of Language and Clerical Studies
Bachelor of Principles and Methods of Clerical Language Education, Clerical Language Education
2021 - 2024
Completed a program on principles and methods of clerical language education emphasizing instructional design and language pedagogy.
Trillium Health Partners
Certificate, Dementia Care
2023 - 2023
Completed Gentle Persuasive Approaches in Dementia training to support best-practice dementia care.
Mohawk College
Certificate, Occupational Therapist/Physiotherapist Assistance
2012 - 2012
Completed an Occupational Therapist/Physiotherapist Assistant certificate focusing on therapeutic support techniques.
Humber College
Certificate, Physiotherapy Assistance
2004 - 2005
Completed physiotherapist assistant courses covering therapeutic modalities and patient support.
Humber College
Diploma, Occupational Therapy Assistance
2002 - 2004
Completed the Occupational Therapist Assistant diploma program with training in clinical support and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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