Looking for a job

Melissa Chan

@melissachan1

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I design accessible, data-rich products that simplify complex workflows and improve user outcomes.

Canada

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What I'm looking for

I'm looking to design accessible, data-informed products that simplify complex workflows, collaborate closely with cross-functional teams, and create measurable improvements for users.

I've redesigned complex dashboards and product experiences at StackAdapt, the Ontario Ministry of Transportation, Interac’s Innovation Lab, and AirMatrix. My work has reduced return-to-product friction by 50%, cut task time by 43%, and turned static weather data into dynamic forecast displays used across products.

I combine product design with user research, accessibility testing, and design systems. From leading 0-to-1 LMS designs at Millie Group to running accessibility studies at D2L and HCI research on visual impairment and emotion regulation, I build informed experiences for real user needs.

Experience

Work history, roles, and key accomplishments

Product Design Intern

Stackadapt

Sep 2025 - Dec 2025 (3 months)

Owned redesign of a legacy dashboard, reducing return-to-product friction by 50% and task time by 43% while improving data visualization and enabling faster developer handoff.

Product Design Dashboard Design Data Visualization UX Research Prototyping

Product Design Intern

Ontario Ministry of Transportation

May 2025 - Aug 2025 (3 months)

Delivered logic-heavy mockups for complex, multi-flow scenarios within Ontario's highway management system, supporting infrastructure services for 14M+ residents.

Product Design User Flows

Customer Experience Intern

The Argus Group (Bermuda)

Sep 2024 - Dec 2024 (3 months)

Redesigned Customer Service booklet from usability testing insights to drive CSAT and NPS scores, enhancing readability for 40+ partners.

Customer Experience Usability Testing Content Design CSAT NPS

UX Research Intern

D2L

Jan 2024 - Apr 2024 (3 months)

Orchestrated 5+ accessibility studies for Canada's leading higher-ed LMS to improve onboarding journey, working with screen readers and assistive technologies. Automated research recruitment process, enabling participant renewal seamlessly.

UX Research Accessibility Screen Readers Assistive Technologies Research Automation

Product Design Intern

Interac (Innovation Lab)

May 2023 - Aug 2023 (3 months)

Pioneered Generative AI interface within an Agile team to create interactive data dashboards for Partnership and Foresight teams to support data-driven decision making. Evolved design system with components, variants, auto-layout, and style guide.

Generative AI Agile Dashboarding Design Systems Figma

HCI Research Assistant

SFU

Jan 2023 - Aug 2023 (7 months)

Collaborated with post-graduate researchers to consolidate user personas and design values for a VR prototype to assist teens in emotion regulation through cognitive reappraisal techniques.

Personas VR Emotional Regulation

HCI Research Assistant

GeorgiaTech

Jan 2023 - May 2023 (4 months)

Conducted a mixed methods study to evaluate the usability of a sonification tool in mathematics education for students with visual impairments in Kenya after reviewing 15+ literature papers.

literature review

Product Design Intern

AirMatrix

May 2022 - Aug 2022 (3 months)

Shipped the redesign of a weather widget that transformed a static data field into a dynamic display of forecast data to be used across multiple products.

Product Design Data Visualization

Lead Product Design Intern

Millie Group

Jan 2022 - May 2022 (4 months)

Led 0-1 designs of an LMS platform that digitized online testing processes, centralizing all previous operations, reducing task completion time by 300%, leading to a 10X projected user growth.

Product Design LMS User Growth