Melissa Amicone
@melissaamicone
Network operations engineer and Scrum Master driving infrastructure reliability and secure cloud operations.
United StatesWhat I'm looking for
I am a results-oriented Network Operations Engineer and Software Project Manager/Scrum Master with deep expertise in IT infrastructure, cloud platforms, PCI-DSS compliance, and Agile delivery. I have administered a global datacenter footprint, supported rapid infrastructure growth, and led cross-functional software teams to consistently meet sprint goals and improve velocity.
I automate processes and improve operational visibility—designing systems in SolarWinds, executing frequent maintenance windows with zero major downtime, and collaborating with auditors to achieve consecutive clean PCI-DSS audits. I blend technical execution with stakeholder communication to deliver secure, compliant, and scalable infrastructure and software releases.
Experience
Work history, roles, and key accomplishments
Software Project Manager
Futurex
Sep 2024 - Jan 2025 (4 months)
Promoted to Software Project Manager / Scrum Master after four years as Network Operations Engineer; led three Agile software teams delivering 95% of sprint goals on time and improving velocity 20% QoQ while coordinating security software releases and stakeholder reporting.
Network Operations Engineer
Futurex
Oct 2020 - Jun 2024 (3 years 8 months)
Administered global datacenter infrastructure of 500+ HSM servers and 500+ VMs across 14 data centers supporting 180% infrastructure growth; executed 175+ monthly maintenance windows with zero major downtime and achieved four consecutive PCI-DSS audits with no critical findings.
Education
Degrees, certifications, and relevant coursework
Udemy
Certificate — Certified Kubernetes Administrator, Kubernetes
Completed the Certified Kubernetes Administrator training course (credential available upon request) in August 2024.
The Cloud Bootcamp
Certificate — Intensive Cloud Computing, Cloud Computing
Completed an intensive hands-on Certificate in Cloud Computing in July 2024.
The University of Texas at San Antonio
Bachelor of Business Administration, Cybersecurity
Completed a Bachelor of Business Administration with a focus in Cybersecurity, awarded in August 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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