Open to opportunities

Melissa Adjei

@melissaadjei

Message

I’m a general manager delivering operations and standout customer service.

Ghana

Message

What I'm looking for

I’m looking to lead day-to-day operations and customer service, using accurate finance support, documentation, and coordination to improve service delivery in a fast-paced, growth-focused organization.

I’m a results-driven general manager with experience spanning administrative support, business operations, customer service, and fashion production. I’m trusted to coordinate high-impact daily operations while maintaining accuracy, discretion, and efficiency in fast-paced environments.

At Good Shepherd Academy, I provide comprehensive administrative and operational support to keep daily activities running smoothly. I manage executive calendars and correspondence, maintain financial records, assist with budgeting and payroll preparation, and process invoices and procurement documentation with precision.

I also bring strong client-first experience from my role as a Customer Care Executive, where I handled inquiries and complaint resolution across multiple channels. I process client requests and service issues efficiently, strengthen client relationships, and improve service delivery through clear communication and problem-solving.

Before that, I built hands-on operations and production coordination skills through fashion and production internships and assistant roles. From bridal and corset production support to logistics, inventory tracking, quality control, packaging, and vendor communication, I consistently help teams move from concept to delivery.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Good Shepherd Academy

Jan 2023 - Present (3 years 5 months)

Provided comprehensive administrative and operational support to ensure seamless daily operations, including managing executive calendars, correspondence, and documentation. Maintained financial records, assisted with budgeting and payroll preparation, and processed invoices and procurement paperwork while delivering high-level customer service.

Calendar Management Executive Administration Invoice Processing Payroll Customer Service

Fashion Intern

Nujoy Wardrobe

May 2024 - Aug 2024 (3 months)

Supported bridal and corset production from concept to delivery by coordinating fittings and assisting with fabric sourcing and vendor communication. Maintained client records and supported customer interactions during the production process.

Garment Production Support Bridal Corset Production Client Records Customer Support Production Coordination Documentation

Operations Assistant

Ambe Fashion Home

Jun 2022 - Feb 2023 (8 months)

Managed production schedules, logistics, and inventory tracking to support timely service delivery. Coordinated orders, prepared operational reports, and handled customer service to ensure smooth day-to-day operations.

Operations & Support Production Scheduling Logistics Coordination Operational Reporting Customer Service Service Delivery Documentation Data Entry

Production Intern

Blackk ID

Aug 2021 - Sep 2021 (1 month)

Assisted with garment production, quality control, and packaging while supporting brand events. Organized inventory and handled customer inquiries and basic client service tasks.

Garment Production Support Quality Control Packaging Support event support Production Coordination Documentation

Customer Care Executive

Sadia Sanusi

Managed customer interactions, inquiries, and complaint resolution across multiple channels while maintaining strong client relationships and customer satisfaction. Processed client requests, orders, and service issues, improving service delivery through effective communication and problem-solving.