MKmelisha k
@melishak
Results-driven Senior UX Researcher with expertise in user-centric design.
MalaysiaWhat I'm looking for
I am a Senior UX Researcher with a strong focus on delivering user-centric product experiences that align with business goals. My expertise lies in leading cross-functional teams and conducting comprehensive user research to understand customer needs and preferences. I have successfully facilitated workshops, designed UX flows and prototypes, and conducted usability testing to enhance product development.
Throughout my career, I have been dedicated to promoting a customer-centric culture within organizations. I have developed and maintained a repository of research insights and customer journeys, ensuring that findings are accessible and leveraged for future projects. My ability to present design decisions effectively and foster collaboration has been key to ensuring project success within scope, budget, and timeline.
Experience
Work history, roles, and key accomplishments
Senior UX Researcher
Setel
May 2024 - Present (1 year 1 month)
Lead primary and secondary user research to understand customer needs, facilitating discussions with stakeholders to align research with business objectives. Develop a repository of insights and deliver findings through reports and presentations, promoting a customer-centric culture within the organization.
UX Researcher Team Lead / Project Manager
Deriv Services
Jun 2020 - May 2024 (3 years 11 months)
Designed user-centric product experiences by conducting interviews and design sprints. Led a team of 12 UX researchers, managed project budgets, and collaborated with UI designers to enhance user experience across platforms.
UX Researcher
Deriv Services
Jun 2020 - Jun 2021 (1 year)
Conducted user research activities including interviews and surveys to gather insights into user needs. Collaborated with stakeholders to define research objectives and synthesized findings to inform product strategy.
Education
Degrees, certifications, and relevant coursework
Tunku Abdul Rahman University of Management and Technology
Bachelor's Degree, Sports & Exercise Science
2021 -
Degree in Sports & Exercise Science.
COCoursera
Certification, UX Design
Completed Google UX Design and Google Project Management courses.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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