Melih Çiçek

Point of contact for users' IT and support requests. Provides end-user support with technical and organizational matters and supports digital processes and internal workflows.

Handled administrative maintenance of the Shopify store backend and provided technical support for colleagues. Managed ticket handling, end-customer support, and onboarding of new employees.

Provided remote support and e-commerce assistance, including Shopify backend maintenance and technical support for colleagues. Handled ticket follow-up and end-customer support.

Contributed to IT rollout and migration projects, including client and infrastructure rollouts. Performed setup, dismantling, and maintenance of server rooms and data centers, with cabling, patching, and documentation of network and server infrastructure.

Contributed to IT rollouts and migration projects, including setup, replacement, and preparation of Acer and Dell notebooks. Supported Windows 10/11 installations and performed data center tasks such as cabling, patching, and hardware replacement.

Internship in computer retail, gaining hands-on experience in retail and customer service.

Vocational training for IT Specialist for System Integration (IHK) at Netzleiter GmbH & Co. KG from 2022 to 2024.

Vocational training for IT Specialist for System Integration (IHK) at CS Hamburg GmbH from 2021 to 2022.

Intermediate School Certificate (Mittlerer Schulabschluss) from Annette von Rantzau Gemeinschaftsschule from 2017 to 2021.