Melese Tesfaw Kassa
@melesetesfawkassa
Bilingual Amharic-English banking professional and interpreter focused on accurate, confidential remote customer support.
What I'm looking for
I’m a bilingual Amharic-English professional with 7 years of banking experience and a BA in Management from Debre Tabor University. I deliver strong customer service, maintain accurate documentation, and handle sensitive information with confidentiality and attention to detail.
In every interaction, I focus on active listening, clear communication, and efficient problem-solving to resolve customer concerns professionally. I’m seeking to contribute as an Amharic-English Remote Interpreter with Kalamcx, leveraging my communication skills, remote collaboration readiness, and reliable, time-managed service approach.
Experience
Work history, roles, and key accomplishments
Banking Professional
Commercial Bank of Ethiopia
Jan 2018 - Present (8 years 5 months)
Provided professional customer service for banking transactions and inquiries, supporting branch performance goals. Maintained accurate records and documentation while ensuring confidentiality and resolving customer concerns efficiently.
Education
Degrees, certifications, and relevant coursework
Debre Tabor University
Bachelor of Arts, Management
Earned a Bachelor of Arts (BA) in Management from Debre Tabor University, graduating in 2018.
Availability
Location
Authorized to work in
Job categories
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