At Etijah Coaching & Consulting, I manage delivery of a Tamkeen-funded national training program delivered through Coursera. I track enrollment, course completion, and job placement outcomes for 2,000 beneficiaries, and prepare performance dashboards for leadership and funding stakeholders.
At Get Licensed, I led Customer Experience and Events and won the Customer Service Excellence Award from the UK's CSE Assessment Services. I introduced a CRM-based call monitoring process, created the Career Advisor role, and managed the customer transition following Get Licensed's acquisition of eCert while keeping satisfaction ratings high.
My work has also spanned HR operations, banking, and consulting. At Etijah, I handle hiring and onboarding and support employee performance processes; earlier, I managed Premier Banking customer portfolios at HSBC and worked on corporate finance and business strategy projects at Grant Thornton.
