Open to opportunities

mehwish ikram

@mehwishikram

Message

I resolve high-volume customer issues, improve service processes, and manage accurate order fulfillment.

United States

Message

What I'm looking for

I'm looking for a customer service or order support role where I can resolve customer issues, improve service processes, collaborate across teams, and use CRM tools to deliver accurate, efficient support.

I'm currently an Order Support Manager at CADBLU in New York, where I process customer orders accurately and keep information flowing smoothly between customers, sales, and fulfillment teams.

Previously at Ascensos in Glasgow, I responded to 50+ customer inquiries daily across phone, email, and live chat while maintaining a 95% satisfaction rate. I resolved billing disputes, product issues, and service complaints, reduced escalations by 30%, and helped reduce response time by 20% through cross-functional collaboration.

My background also includes leading textile and accessories design from concept to production at Limelight and Arushi Fashion Couture. I managed junior designers, created 100+ seasonal prints and patterns annually, and developed a zero-waste collection that reduced fabric waste by 20%.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

CADBLU

Jan 2025 - Present (1 year 8 months)

Responsible for the accurate and efficient processing of customer orders. Works as a frontline operator handling day-to-day tasks of the order management cycle, ensuring smooth and error-free information flow between customer, sales, and fulfillment teams.

Order Management Customer Service Data Entry CRM