Mehtab Ali

Build and optimize GHL sub-accounts for SaaS agencies, including full CRM setup, automation, and system optimization. Design workflows, pipelines, triggers, and follow-up sequences, and integrate Stripe, Twilio, Mailgun, and custom domains.

Designed the CRM and automation system for a coaching and marketing business, covering lead capture, appointment booking, and automated email/SMS follow-ups. Configured sales pipelines, opportunity tracking, and reporting dashboards, and connected payments, calendars, and membership access.

Manage PayPal subscription activations, upgrades, downgrades, pauses, and cancellations for a Shopify business, and resolve billing issues, disputes, and chargebacks. Monitor failed payments and coordinate follow-ups to reduce churn, and handle Shopify orders, refunds, exchanges, and delivery issues via email and live chat.

Provide advanced GHL setup, troubleshooting, and optimization for agencies and business owners. Resolve technical issues involving automations, funnels, integrations, and DNS/domain configuration with step-by-step best-practice guidance.

Handled bookings and inquiries for clients in the US, Canada, and Europe.

Delivered email and live-chat support for Shopify stores, handling order inquiries, refunds, returns, exchanges, subscriptions, and shipping resolution. Followed SOPs, kept accurate CRM and ticket records, and handled multiple tickets at once with fulfillment-team coordination.

Managed delivery operations, escalations, SLAs, and partner coordination for UberEATS.

Led and supervised 10 customer service agents, delegating tasks, managing daily operations, and handling escalations. Trained, coached, and evaluated agents, and maintained QA standards, KPIs, SLAs, and customer satisfaction goals.

Pursued a Bachelor of Science in Electrical and Electronics Engineering.