Looking for a job

Mayank Chaudhary

@mayankchaudhary1

Senior Client Associate at College Owl who supported students through study-abroad admissions, learning, and post-arrival service.

India

Message

What I'm looking for

I’m open to domestic and international client-servicing roles, remote or onsite.

At College Owl, I supported students and parents through the study-abroad journey, from admissions and documentation to learning and support after arrival. I handled client requests across voice, email, and platform channels, coordinating with tutors and internal teams through to resolution.

I maintained confidential student records and handled complaints and escalations with structured follow-up, helping retain accounts and protect renewals and referrals. I also supported newer associates on service standards and escalation procedures.

As an independent contractor with Topstep, I conducted index-futures research within firm-set performance and risk limits and kept session reports and post-review notes. I also cast and co-organise online esports events, contributing live commentary and broadcast production.

Experience

Work history, roles, and key accomplishments

Current

eSports Tournament Caster and Event Coordinator

Current

Freelance

Jan 2025 - Present (1 year 9 months)

Cast and co-organised online competitive events with live commentary and real-time analysis. Ran broadcast production including overlays, scene transitions, and layouts, and advised organisers on branding and presentation.

Live Event Commentary Real time Analysis Broadcast Production OBS Overlay Event Coordination Branding Presentation Skills

Research Analyst

Topstep

Mar 2025 - Aug 2026 (1 year 5 months)

Conducted independent index-futures research under a formal contractor agreement, adhering to strict performance and risk limits. Maintained structured session reports and applied disciplined analysis and risk management.

Equity Index Futures Risk Management Performance Monitoring Structured Reporting Compliance Documentation

Senior Customer Service Associate

College Owl

Mar 2021 - Jan 2025 (3 years 10 months)

Served as senior point of contact for students and parents, resolving requests across voice, email, and platform channels within SLAs. Guided clients through admissions, pre-departure, and post-arrival support, and coordinated with academic, operations, and technology teams.