Open to opportunities

Max Zhehala

@maxzhehala

Message

Business analyst and project manager driving data-informed process improvements and operational efficiency.

Mexico

Message

What I'm looking for

I am seeking a role where I can lead projects and analytics initiatives, drive process improvements, and collaborate cross-functionally to deliver measurable business impact.

I am a results-driven business analyst and project manager with extensive experience improving processes and delivering data-driven insights across hospitality, development and corporate environments.

I have modeled and optimized business processes, created BRDs, user stories and acceptance criteria, and reduced delivery timeframes through clear requirements and stakeholder alignment.

I design dashboards and visualizations in Tableau and Power BI, perform market and competitor research, and use Excel, SAP and CRM systems to generate actionable insights that improve retention, sales and operational performance.

I balance Agile delivery with strong documentation practices, and I focus on measurable impact—examples include a 15% reduction in delivery timeframes, a 25% increase in operational improvements, and revenue uplifts from targeted segmentation.

Experience

Work history, roles, and key accomplishments

Current

Head of Project Department

Current

Julia Valler

Apr 2023 - Present (2 years 7 months)

Analyzed and standardized business processes to reduce delivery timeframes by 15% and prepared BRDs, user stories, and acceptance criteria to align stakeholders and minimize rework; designed Tableau dashboards that drove a 25% increase in operational improvements.

Business Analysis Process Modeling Tableau Excel Requirements Gathering User Stories Stakeholder Management

Project Manager & Business Development Lead

Top 10 Hospitality Company

Apr 2022 - Apr 2023 (1 year)

Managed large-scale projects and business development initiatives, using Power BI market analysis to identify 20% more growth opportunities and Excel-driven optimizations that increased client engagement by 15%.

Project Management Business Development Microsoft Power BI Excel Market Research Figma Microsoft Visio

Sales & Business Development Analyst

Kerzner International

Sep 2020 - Apr 2022 (1 year 7 months)

Streamlined operational and supply chain data with SAP and developed Tableau analyses that contributed to an 11% increase in local sales while supporting marketing and sales alignment to improve retention.

SAP Tableau Sales Analysis Data Visualization Excel Customer Retention Cross Functional Collaboration

Business Development and Innovation Lead

Kinderia.bel

Sep 2019 - Aug 2021 (1 year 11 months)

Consolidated supplier and supply chain data to implement improvements that reduced costs by 17% and performed market and SWOT analyses to identify new growth opportunities and inform strategic decisions.

Supply Chain Analysis Excel Market Research SWOT Business Development Strategic Planning Data Consolidation

Business Analyst & Project Coordinator

Altoros Development

Jun 2019 - Aug 2020 (1 year 2 months)

Translated business requirements into SRS, BPMN models and functional specs using Jira, reducing delivery timelines by 30% and facilitating workshops and wireframes in Miro to validate scope early.

Business Analysis Jira Miro KPI Analysis Salesforce

Sales Operations Analyst

OHI-Systems

Jun 2018 - Jun 2019 (1 year)

Documented requirements and deployed Salesforce CRM with user stories and acceptance criteria, built BPMN process maps to optimize lead flow and used Power BI and Salesforce to segment customers and increase revenue by 25%.