Open to opportunities

Maxwell Ochieng

@maxwellochieng

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AI data trainer and quality analyst turning annotated data into better models.

Kenya

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What I'm looking for

I’m looking for a remote role where I can apply my analytical skills in AI/data work to solve real-world problems—keeping high accuracy, meeting deadlines, and working with a team that values quality and continuous learning.

I’m a reliable, detail-oriented AI data trainer and quality analyst with 2½ years of experience delivering high-accuracy results in fast-paced remote environments. I maintain 90%+ quality scores while training and evaluating large language models using consistent, measurable annotation standards.

At Scale AI, I label and evaluate 500+ data points daily with 80.2% accuracy, improving model performance for major tech clients. I’ve consistently ranked in the top 15% of annotators and earned a “Star Performer” award three consecutive quarters, collaborating with global teams via Slack and Zoom to refine guidelines and onboard new teammates.

Before that, I built strong operational and customer-impact skills through remote roles in support, data entry, and virtual assistance. I delivered 85% customer satisfaction at Crowdgen, achieved a 100% quality audit pass rate on Amazon Mechanical Turk / Appen, and supported three executives with calendars, travel, and 150+ weekly emails—alongside creating a rent-collection website and client-ready presentations using Canva.

Experience

Work history, roles, and key accomplishments

Current

AI Data Trainer & Analyst

Current

Scale AI

Jan 2026 - Present (4 months)

Trained and evaluated large language models by labeling 500+ data points daily, achieving 80.2% accuracy and improving model performance for major tech clients. Ranked in the top 15% of annotators and earned “Star Performer” for three consecutive quarters while collaborating with global teams via Slack and Zoom.

AI Data Annotation Image & Text Labeling Data Quality Assurance Slack Zoom

Senior Customer Service Rep

Crowdgen

Mar 2024 - Aug 2024 (5 months)

Delivered exceptional phone, chat, and email support to 80–100 customers daily, achieving 85% customer satisfaction and 4.1/5 average ratings. Resolved technical and billing issues with an average 3-minute handle time and upsold retention packages generating $1,800 in additional monthly revenue while maintaining zero escalations for five consecutive months fully remote.

Customer Support Freshdesk Live Chat Support Technical Troubleshooting Billing Support

Data Entry & Processing Spec

Amazon Mechanical Turk & Appen

Jul 2023 - Nov 2023 (4 months)

Accurately entered and verified 200+ records per shift across spreadsheets and proprietary platforms with a 100% quality audit pass rate. Completed high-volume transcription and categorization 40% faster than team average, and corrected data discrepancies to save clients an estimated 100+ hours of rework.

Data Entry Data Verification Spreadsheet Management Transcription Data Validation Record Categorization Quality Assurance

Virtual Assistant

Boldly Virtual Assistants

Dec 2022 - May 2023 (5 months)

Supported three executives by managing calendars, booking travel, and handling 150+ weekly emails with zero scheduling conflicts. Created a rent-collection website concept and produced Canva presentations/graphics used in client pitches.

Calendar Management Scheduling Travel Coordination Canva Client Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

Certified Public Accountant (CPA)

Certified Public Accountant (CPA), Accounting

Certified Public Accountant (CPA) program in progress, covering levels 1, 2, and 3.

KCA University

Bachelor of Commerce, Accounting (with IT)

Activities and societies: Relevant coursework includes Digital Media, Business Writing, Data Visualization, Customer Relations, and International financial reporting and audit standards (IFRS).

Bachelor of Commerce specializing in Accounting with IT components at KCA University, with graduation expected May 2026. Relevant coursework includes Digital Media, Business Writing, Data Visualization, Customer Relations, and International financial reporting and audit standards (IFRS).

University (unspecified)

Bachelor of Commerce (BCom), Accounting

Currently pursuing a Bachelor of Commerce (BCom) with an Accounting major, expected to complete in 2026. Applies a figures-first approach to analyze performance metrics and support account earnings and retention.

Maseno School

High School Diploma, Secondary Education

Grade: B- (54/84 KCSE)

Activities and societies: Honor roll all four years; President of Future Business Leaders of America club; Rugby player of the Year 2021 (county and national level).

Completed High School Diploma at Maseno School (National School) in Kisumu, graduating April 2022. Achieved a B- and was active in school leadership and sports.