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Facilitated over 200 high-impact media productions for over 20 international media teams in Ukraine, ensuring safety, access, and journalistic success. Managed complex logistics and real-time operations worth up to $80K+ in total project budgets, coordinating cross-functional teams of 5+ international stakeholders daily.

Delivered luxury guest services in German and English aboard a luxury cruise ship, maintaining a 98% customer satisfaction score (CSAT) across 150+ daily interactions. Efficiently resolved 30+ daily guest inquiries and administrative requests, ensuring smooth front-desk operations and maintaining high service standards.

Coordinated logistics and real-time translation for 10+ official UEFA and FIFA delegations involving 50+ VIP participants under strict regulatory standards. Managed daily delegation logistics and operational requests under fast-paced live conditions, ensuring strict adherence to international protocols.

Delivered omnichannel support via calls, chat, and ticketing systems, efficiently troubleshooting technical issues and resolving 50+ daily inquiries with high customer satisfaction. Maintained precise internal documentation and systematically logged detailed customer records in the CRM, streamlining issue escalation and resolution processes.

Planned and executed corporate and governmental events with up to 1,000 participants within strict 2-week turnarounds and budgets up to $50,000. Coordinated 15+ external vendors and subcontractors simultaneously, applying strict quality control acceptance criteria to guarantee zero service delivery defects during live events.

Seeking a Manual QA Tester Internship or Entry Level position, equipped with a solid foundation in manual testing, SDLC/STLC, bug tracking, and SQL query fundamentals.

Master's degree in International Law & English Translation from National Aviation University, completed in 2020.

Bachelor's degree in International Law from Taras Shevchenko National University of Kyiv, completed in 2018.